SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020
Wednesday, March 4th, 2020
9:30 AM CXO PANEL: The Era of Return on Experience (ROX): Navigating Customer Engagement in the New Intelligent Experience Economy
· How are emerging digital technologies and business models challenging the status quo across all industries?
· Understanding and mastering the new rules of customer engagement, advocacy and loyalty
· Evaluating customer experience ROI: How can we quantify the results?