02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Damian Leach, Executive Director, Head of Real-Time Communications at Standard Chartered Bank

Damian Leach


Executive Director, Head of Real-Time Communications
Standard Chartered Bank

Check out the incredible speaker line-up to see who will be joining Damian.

Download The Latest Agenda

SUMMIT DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020


11:45 AM Deploying Voice Biometrics to Transform Customer Authentication in Today’s Contact Centres

·      Expanding the use of voice biometrics to strengthen anti-fraud and caller verification capabilities
·      Modernising IVRs with secure, advanced and conversational interfaces for frictionless interactions
·      Providing ease-of-use, cost effectiveness and truly omni-channel experiences to contact centres