02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Daniel Edwards, Director Global Operations, Customer Experience Group at Agoda

Daniel Edwards


Director Global Operations, Customer Experience Group
Agoda

Check out the incredible speaker line-up to see who will be joining Daniel.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


2:45 PM PANEL: Reviewing Channel Effectiveness in Optimising Contact Centre Performance and Customer Experience

·      Examining channel objectives and maturity in delivering differentiated customer experiences
·      How are digital channels unlocking new opportunities for organisations to own the customer experience?
·      Tying continued improvements in digital experience to broader customer initiatives