02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Nicholas Lam, Senior Director, Traveler Experience, Customer Operations, APAC at Carlson Wagonlit Travel

Nicholas Lam


Senior Director, Traveler Experience, Customer Operations, APAC
Carlson Wagonlit Travel

Check out the incredible speaker line-up to see who will be joining Nicholas.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


9:30 AM CXO PANEL: The Era of Return on Experience (ROX): Navigating Customer Engagement in the New Intelligent Experience Economy

·      How are emerging digital technologies and business models challenging the status quo across all industries?
·      Understanding and mastering the new rules of customer engagement, advocacy and loyalty
·      Evaluating customer experience ROI: How can we quantify the results?