18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Raj Chaudhuri


Director, Customer Fulfillment Network
American Express


4:15 PM PANEL: Prioritising Channels in Developing a Cost-Effective Customer Strategy

·      The ‘outside-in’ approach to assessing multi-channel performance and prioritising customer contact points
·      Looking beyond omni-channel experience: Steering customers to channels that best suit their communication preferences and purchasing patterns
·      Achieving profitable growth with effective customer engagement, servicing and retention


Check out the incredible speaker line-up to see who will be joining Raj.

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