03 - 04 March, 2020
Singapore
Sudesh Thevasenabathy, Head of Customer Experience at AXA Hong Kong

Sudesh Thevasenabathy


Head of Customer Experience
AXA Hong Kong

Check out the incredible speaker line-up to see who will be joining Sudesh.

Download The Latest Agenda

CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019

Friday, July 3rd, 2020


11:45 AM Maintaining the Personal Touch in Customer Contact – How can Humans and Machines Best Co-Exist?

·      Personalising the contact centre experience with the optimal mix of human and AI
·      Enabling rich and intelligent interactions to boost customer satisfaction and loyalty
·      Scaling customer service and deploying support automation without losing the personal touch