CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019
Friday, July 3rd, 2020
11:45 AM Maintaining the Personal Touch in Customer Contact – How can Humans and Machines Best Co-Exist?
· Personalising the contact centre experience with the optimal mix of human and AI
· Enabling rich and intelligent interactions to boost customer satisfaction and loyalty
· Scaling customer service and deploying support automation without losing the personal touch