02 - 05 March, 2020
Singapore
Vishal Kapoor, Senior Vice President, Sales & Alliances at Tech Mahindra Business Process Services

Vishal Kapoor


Senior Vice President, Sales & Alliances
Tech Mahindra Business Process Services

Check out the incredible speaker line-up to see who will be joining Vishal.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


11:00 AM Value Creation through Contact Centre Assurance and Customer Experience Excellence

·      How to monitor live deployment and plan for expansion or expected spikes in call volume
·      Effectively detecting and managing performance issues across the entire communications network
·      Empowering contact centres to reduce operational costs, maximise customer retention and grow top-line revenue