Meet the CCW Advisory Board

2020 Advisory Board


Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services Verizon
John Pompei
John Pompei
Former Head of Player Experience Operations WW Electronic Arts
Mario Matulich
Mario Matulich
Executive Director Customer Management Practice
Colleen Beers
Colleen Beers
President, North America & Europe Alorica
Jeanne Bliss
Jeanne Bliss
President Customer Bliss
Brent Brosseau
Brent Brosseau
Vice President, Noble Gaming Solutions Noble Systems
Celika Caldwell
Celika Caldwell
Vice President, Customer Experience Enablement AARP
Cheryl China
Cheryl China
SVP Escalations Citizens Bank
Michael DeJager
Michael DeJager
Principal Analyst & Head of Product Development Customer Management Practice
Gina Ahern
Gina Ahern
Global Marketing Campaign Director ServiceNow
Wes Dudley
Wes Dudley
SVP Customer Care Ashley Furniture Industries, Inc.
Bruce Eidsvik
Bruce Eidsvik
SVP, Global Field Marketing and Demand Generation Genesys
James Freeze
James Freeze
Chief Marketing Officer Interactions
Lance Gruner
Lance Gruner
EVP, Global Customer Care Mastercard
Ronny Haime
Ronny Haime
VP - Global Head of Service Delivery Groupon
Judi Hand
Judi Hand
Chief Revenue Officer TTEC
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations Target
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC Health Plan
Kathie Johnson
Kathie Johnson
Chief Marketing Officer Talkdesk
Sharath Keshava Narayana
Sharath Keshava Narayana
Chief Revenue Officer Observe.AI
Mark Killick
Mark Killick
Vice President, Community Operations Instacart
Scott Kolman
Scott Kolman
VP, Product Marketing Five9
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing CallMiner
Gabriele Masili
Gabriele Masili
VP & Chief Technology Officer, Customer Service and Support Microsoft
Brad Nichols
Brad Nichols
Global Customer Service Leader Dun & Bradstreet
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care Hilton
Janet Solomon
Janet Solomon
Vice President, Client Operations Fiserv
Paul L. Turner
Paul L. Turner
Former Vice President Coaching Operations WebMD
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology Allstate Insurance Company