Meet the CCW Advisory Board

2021 CCW Advisory Board


Kelley Kurtzman
Kelley Kurtzman
CCW Advisory Board Chair | Vice President, Global Consumer Sales & Service Centers Verizon
Mario Matulich
Mario Matulich
Managing Director Customer Management Practice
Gina Ahern
Gina Ahern
Global Marketing Campaign Director, Customer Service ServiceNow
Julio Badin
Julio Badin
Julio Badin Dallas Fort Worth International Airport
Natalie Beckerman
Natalie Beckerman
EVP, Chief Operating Officer Fidelity National Home Warranty
Colleen Beers
Colleen Beers
President, North America & Europe Alorica
Jeanne Bliss
Jeanne Bliss
President CustomerBliss
Geoff Burbridge
Geoff Burbridge
Vice President, Contact Centers USAA
Celika Caldwell
Celika Caldwell
Vice President, Customer Experience Enablement AARP
Cheryl China
Cheryl China
SVP, Director of Credit Card Servicing Citizens Bank
Michael DeJager
Michael DeJager
Principal Analyst & Divisional Director Customer Management Practice
Wes Dudley
Wes Dudley
VP Retail Customer Care Ashley Furniture Industries, Inc.
Lisa Griffin
Lisa Griffin
SVP, Enterprise Front-End Revenue and Patient Access Operations Thomas Jefferson University Hospitals
Lance Gruner
Lance Gruner
EVP, Global Customer Care Mastercard
Judi Hand
Judi Hand
Chief Revenue Officer TTEC
Jennifer Hanson
Jennifer Hanson
Sr. Director Retail Services Centers (Digital, Guest Relations, Marketplace, GiftCard) Target
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC Health Plan
Jarrod Johnson
Jarrod Johnson
Chief Customer Officer Taskus
Kathie Johnson
Kathie Johnson
Chief Marketing Officer Talkdesk
Mark Killick
Mark Killick
Vice President, Care Instacart
Brian LaRoche
Brian LaRoche
Product Marketing Manager CallMiner
Gabriele 'G' Masili
Gabriele 'G' Masili
VP & Chief Technology Officer, Customer Experience & Success Microsoft
Sharath Keshava Narayana
Sharath Keshava Narayana
Chief Revenue Officer Observe.AI
Brad Nichols
Brad Nichols
Global Customer Service Leader Dun & Bradstreet
Keith Pearce
Keith Pearce
Senior Vice President, Global Marketing and Demand Generation Genesys
Becky Ploeger
Becky Ploeger
Global Head of Hilton Reservations and Customer Care Hilton Worldwide
Troy Shaffer
Troy Shaffer
VP Contact Center Operations SCAN Health Plan
Janet Solomon
Janet Solomon
Vice President, Client Operations Fiserv
Frank Suljic
Frank Suljic
EVP, North American Sales Afiniti