Meet the Advisory Board

Advisory Board


Colleen Beers
Colleen Beers
President, North America & Europe
Alorica
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing
Genesys
Lance Gruner
Lance Gruner
Executive Vice President, Global Customer Care
MasterCard
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery
Groupon
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
GrubHub
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Customer Care Operations
Electronic Arts
Steve Prodger
Steve Prodger
CRO
SmartAction
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow
Paul L. Turner
Paul L. Turner
Vice President Operations
WebMD
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company