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June 22 - 26, 2020 | Caesars Forum, Las Vegas

Meet the Advisory Board

Advisory Board


Colleen Beers
Colleen Beers
President, North America & Europe Alorica
Jeanne Bliss
Jeanne Bliss
President Customer Bliss
Celika Caldwell
Celika Caldwell
VP Experience Design AARP
Cheryl China
Cheryl China
SVP Escalations Citizens Bank
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing Genesys
Lance Gruner
Lance Gruner
EVP, Global Customer Care MasterCard
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery Groupon
Judi Hand
Judi Hand
Chief Revenue Officer TTEC (formerly known as TeleTech)
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations Target
Shep Hyken
Shep Hyken
Chief Amazement Officer Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer UPMC Health Plan
Mark Killick
Mark Killick
VP, Care GrubHub
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support Microsoft
Mario Matulich
Mario Matulich
Executive Director Customer Management Practice
Brad Nichols
Brad Nichols
Global Customer Service Leader Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy USAA
John Pompei
John Pompei
Head of Customer Care Operations Electronic Arts
Steve Prodger
Steve Prodger
CRO SmartAction
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management ServiceNow
Paul L. Turner
Paul L. Turner
Vice President Operations WebMD
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy Arizona Public Service
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology Allstate Insurance Company