Customer Contact Week (CCW) Vegas
is back, and it’s bigger and better than ever. In 2019, we’re celebrating 20 years of CCW and groundbreaking industry growth and innovation – and we’ve got 20 reasons why you can’t miss the biggest celebration of the year for customer contact champions.
From the switch to digital over traditional channels, to AI, automation, and data analytics promising (threatening) to overhaul the industry – the world of customer contact and customer experience has never evolved so rapidly. As we stand at this vortex of change, it’s more important than ever to focus on people, process and technology.
CCW Vegas 2019 is the ultimate platform for customer contact professionals to learn about the pace of change, discover the emerging technologies set to disrupt the industry, develop future-proof strategies, build valuable relationships with industry peers, and sharpen their skills to drive customer transformation.
Our 20th Anniversary delivers seven unique tracks of cutting-edge content, 80+ Interactive Discussion Groups, and an Expo hall with over 200 customer-centric solution providers – the biggest and most robust CCW ever!
Come learn, source, and celebrate with us in style this coming June 24-28 in Las Vegas!
Here are 20 reasons why you shouldn’t miss CCW Vegas this year.
1. 200+ Exhibitors
More than 200 customer contact and customer service solution providers will fill the Expo floor at CCW Vegas 2019 – the most comprehensive exhibitor list to date! Their innovative solutions will be on full show, with representatives giving demonstrations and answering all your questions. Discover the latest technology set to fulfil all your customer function needs, and meet the people behind it.
2. Meet and Greets
See someone on our attendee or speaker faculty
you want to meet? CCW Vegas 2019 is your opportunity to network with senior customer contact peers from some of the biggest brands in the business. Meet and greet top industry and business leaders, develop your network, and forge lasting relationships.
3. Book Signings
CCW Vegas 2019 welcomes a whole host of world-renowned industry authors – including Zappos CEO Tony Hsieh, Shepard Presentations Chief Amazement Officer Shep Hyken
, and HBO VP of POS Strategy and Education Carla Moore
. Meet them all, and grab your signed copy of their latest books.
4. Meet Customers
Hear directly from the clients of our solution providers at their booths through our Meet the Customer program – with a chance to win prizes along the way!
5. Demo Drive
Looking to asses new customer contact solutions for your company? Participate in our Demo Drive program and witness up close demonstrations of leading contact center technologies for the chance to win a prize.
6. Track Sessions
This year, we’ve got seven unique tracks of cutting-edge content, including four stages in the Expo hall – the People Stage, Process Stage, Technology Stage, and Foundations Stage – as well as the CCW Innovation Lab, CCW Executive Club, and CCWomen
7. CCW Executive Club
The CCW Executive Club is a special, invitation-only track of content open to VP-level and above customer contact leaders. Invitees have the chance to network with peers and discuss strategies in a closed-door, roundtable environment.
CCWomen is developed by women for women in customer contact, designed specifically for our female attendees to build relationships, support and inspire one another, and path-find practical solutions to the myriad challenges women face in the workplace. CCWomen’s goal is to raise the profile of women in customer contact, pursue success together, develop new skills, and learn the value and power of our community.
9. Interactive Discussion Groups
Interactive Discussion Groups
(IDGs) at CCW Vegas 2019 are a unique learning format providing attendees with fast and focused exposure to leading topics. Each of our 80+ IDGs is capped at 20 attendees per time slot, meaning targeted small group discussions on the hottest customer topics.
10. Live Entertainment
Live music and entertainment are important elements of any event, and at CCW Vegas 2019 we have a whole host of special shows and performances lined up for our 20th Anniversary reception.
11. CCW Digital Lounge
Visit the CCW Digital Lounge to connect with over 150,000 customer contact peers and tune in to live interviews of leading CCW attendees and influencers.
12. Brilliance Clinics
A new opportunity for attendees to engage in CX consultations with top CCW influencers. Address your biggest customer contact challenges while onsite at our fantastic Brilliance Clinics.
13. CCW University
CCW Vegas 2019 presents CCW University – a special track for learning, development, and career-pathing in the contact center.
14. CCW Excellence Awards
The industry’s most anticipated awards
ceremony is back, this year hosted by comedian, actor and impressionist Frank Caliendo. Join us for a dazzling evening complete with a three-course dinner, entertainment, and live music as we celebrate the most prestigious leaders and companies in customer contact.
15. Celebrity Headliner – Earvin “Magic” Johnson
CCW Vegas 2019 welcomes Earvin “Magic” Johnson
, Chairman and CEO of Magic Johnson Enterprises, to kick off our 20th Anniversary general session. Having left the basketball court for the boardroom, Johnson parlayed the skills and tenacity he acquired on the court into a winning formula for his successful business ventures. Meet the Magic Man himself at CCW Vegas 2019!
16. Happy Hour
Happy Hour starts early at CCW Vegas 2019. Our special “5 O’clock Somewhere” Happy Hour delivers cocktails at 2:00pm to all our thirsty guests. Reference the Happy Hour map in the CCW mobile app on-site and enjoy all the sponsored signature cocktails throughout the Expo hall.
17. Site Tours
CCW Vegas 2019 Site Tours offer the most robust collection of contact center and CX experiences ever – not to be missed!
18. After Party
The fun never stops at CCW Vegas 2019! Party Vegas-style with the Transperfect crew at 1 OAK Nightclub in The Mirage for our incredible After Party at the conclusion of the first main conference day.
Need we say more? With Vegas – the Entertainment Capital of the World – as the backdrop, nonstop summer fun is guaranteed. Explore the Las Vegas Strip, reach new heights on the High Roller, visit the Bellagio Fountains, and see the brilliance of the Neon Museum. Just remember that what happens in Vegas, stays in Vegas.
20. It’s Our 20th Anniversary!
Every year, CCW is the must-attend event for customer contact professionals, bringing the whole industry together under one roof to drive innovation and knowledge exchange. CCW is the largest event of its kind – and for our 20th Anniversary at CCW Vegas 2019, we’re putting on a CCW celebration like you’ve never seen before!
Don’t miss the biggest customer contact event of the decade. CCW Vegas 2019 is the number one place for customer experience leaders to come together for inspiring keynotes, actionable case studies, interactive discussions, unparalleled networking, and one hell of a celebration.
CCW Vegas 2019 is taking place this coming June 24-28 at The Mirage, Las Vegas.