Just Released: 2021 Event Brochure


We’re almost ready to come out from behind the webcam to bump elbows with the CCW community, and it all begins this summer in Las Vegas. As we prepare to return to in-person events, health and safety remain our singular priority. That's why we've already developed a comprehensive social distancing and sanitation plan. Learn more by viewing the full brochure.

With unique experiences and unmatched learning, you won't want to miss out: incubate your next idea alongside the industry leaders, get practical insights and best practice solutions, explore cutting-edge innovations and next generation industry trends, and benchmark with your peers to drive operational excellence in your organization.

Program Themes

  • Workforce Management
  • Digital Transformation
  • Artificial Intelligence & Automation
  • Channel Strategy & Optimization

Session Formats

  • Main Stage: Big Ideas
  • Book Club
  • Case Studies
  • In the Queue Interviews
  • Knowledge Base – Industry Research
  • Workshops
  • Think Tanks

Check out the full agenda and details on session formats by viewing the brochure.

Current Sponsors

We're so excited to be partnering with our incredible sponsors: 8x8, Avaya, Afiniti, RingCentral, Talkdesk, Verint, and more. Check out all our sponsors.

Registration Options

Our confirmed attendee list is continuing to grow. Because have a limited capacity for the event, we highly recommend reserving your pass before spots sell out. Plus, get over 50% off your pass when you register by Friday, 3/26. 

  • 2 Day Pass $1299 (valued at $2999)
  • 3 Day Pass $1899 (valued at $3599)

Register now.

Hotel Reservations

The LINQ Hotel 3535 S Las Vegas Blvd, Las Vegas, NV 89109

Website: www.caesars.com/linq

The LINQ features the Strip’s only zipline, the High Roller, the premier Brooklyn Bowl live music venue and bowling, incredible dining experiences, Jimmy Kimmel’s Comedy Club, VR gaming, shopping and so much more. All Customer Contact Week events will be held at Caesars Forum unless otherwise noted.

Room Rate: $60 + $35 resort fee per night & current occupancy room tax

Phone Reservations: 866-523-2781

Group Name/Code: Customer Contact Week or SQCCW1

Online Reservations: Reserve here

Book by: Friday, June 4, 2021 (After June 4, 2021, the group rate will be offered based on hotel availability only.)