June 22 - 26, 2020 | Caesars Forum

Press Information | CCW Vegas

Judith Aquino, Senior Writer, 1to1 Media

Sheri Greenhaus, Managing Partner, Cyber M@rketing Services/CRMXchange

Lisa Sutton, Freelance/Contributor, Forbes

Jason Aten, Contributor, Fit Small Business

Warren Whitlock, Freelance Editor, Medium

Karel Bouley, Medium/Thrive Global

Micah Solomon, Author & Contributor, Forbes

Brian Hulburt, Reporter, Review Journal

Gary Anderson, Contributor, Seeking Alpha, Medium

Vicki Herrell, Executive Director, Society of Workforce Planning

Ray Horak, Content Writer, Telecom Reseller

Gordon Burns, Membership Director, PACE Association

Michael Turrin, Analyst, Deutsche Bank

Yaoxian Chew, Analyst, RBC Capital Markets

Eran Eyal, CEO, Shopin

Press Information

Press Room Hours & Location

Montego E will be the designated press room for Wednesday & Thursday during the hours mentioned above.

Press Release Guidelines

CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:

CCW Description:

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.

Customer Management Practice Description:
The Customer Management Practice, a division of IQPC, is the Analyst, Advisor, and Industry Network that supports all components of customer interactions. We enable better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.


Top B2B Customer Success and Customer Experience Events of 2019

The Top 29 Customer Success, Support, Experience, & Service Conferences to Attend in 2019

Attend These 6 CX Conferences to Brand Strong and Stay Competitive in 2019

Customer Contact Week's 20th Anniversary Series Brings Back Top-Rated Headliners in CX

12 customer service resources that CX leaders need to review before 2019

Customer Experience Conferences for 2019

5 Must-Attend Customer Service Conferences in 2019

Etech Announces 2019 Customer Contact Week Participation to Showcase Pioneering ATTIT