Press Information | CCW Las Vegas 2021

Press Release Guidelines

CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:

  • Mention event name in full: Customer Contact Week
  • Event boiler plate (and/or about Customer Management Practice) should be included in the press release (see below)
  • Event social media information to be included:
    • Twitter: @CustContactWeek
    • Event Hashtags: #CustomerContactWeek #CCWVegas20                                                                                                                    

For questions regarding your press release or to get a quote approved, please contact:
Lauren Miller, Divisional Marketing Director, Customer Management Practice,

CCW Description:

Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week. 

Customer Management Practice Description:

The Customer Management Practice, a division of IQPC, is the Analyst, Advisor, and Industry Network that supports all components of customer interactions. We enable better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.       

What's included in a Press Pass:

Access to:

  • Expo Hall
  • Educational Sessions at the Expo Pavilions 
  • Main Stage Sessions
  • CCW Digital Pavilion at the Expo Hall
  • Breakout Track Sessions
  • Official Conference Mobile App
  • Seated Lunch
  • 44 Additional Track Sessions on the Preferred Pass Stages

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