Judith Aquino, Senior Writer, 1to1 Media
Sheri Greenhaus, Managing Partner, Cyber M@rketing Services/CRMXchange
Lisa Sutton, Freelance/Contributor, Forbes
Jason Aten, Contributor, Fit Small Business
Warren Whitlock, Freelance Editor, Medium
Karel Bouley, Medium/Thrive Global
Micah Solomon, Author & Contributor, Forbes
Brian Hulburt, Reporter, Review Journal
Gary Anderson, Contributor, Seeking Alpha, Medium
Vicki Herrell, Executive Director, Society of Workforce Planning
Ray Horak, Content Writer, Telecom Reseller
Gordon Burns, Membership Director, PACE Association
Michael Turrin, Analyst, Deutsche Bank
Yaoxian Chew, Analyst, RBC Capital Markets
Eran Eyal, CEO, Shopin
Press Room Hours & Location
Montego E will be the designated press room for Wednesday & Thursday during the hours mentioned above.
CCW owns its brand and content, and must approve any third-party use of CCW and content. If you plan to write a press release about CCW and your participation as a sponsor, exhibitor, or other activities associated with the event, please follow the below guidelines:
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX, and contact center leaders come together. In 2018 we introduced our new look as Customer Contact Week.
Customer Management Practice Description:
The Customer Management Practice, a division of IQPC, is the Analyst, Advisor, and Industry Network that supports all components of customer interactions. We enable better navigation of the continually changing customer management sector by keeping professionals informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.