2019 Customer Contact Insights

2019 Customer Contact Insights

Customer Contact Week content is directly driven by the priorities of you, our customers. We compiled our top customer contact insights from expert leaders combined with CCW Digital research to help you set your priorities straight for the rest of 2019. This e-book features insights from these following pieces: 

  • Keynote Feature: Shep Hyken
  • Expert Insights: Troy Stevenson
  • Expert Insights: Kirsty Traill 
  • CCW Digital Speaker Spotlight: Meghan Borsic
  • CCW Digital Speaker Spotlight: Kelley Kurtzman 
  • 6 Ways Customer Journey Mapping Will Elevate Your CX


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