Applying The Rockstar Mentality to CX

Applying The Rockstar Mentality to CX

James Dodkins is a fan favorite across the Customer Contact Week series of events. He is back for an encore as one of our main stage headliners at CCW Las Vegas 2020 to deliver his latest and greatest rules for customer experience rockstars that prove both educational and entertaining. Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, talks with James about his career as both an actual rockstar and customer experience expert.


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