as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

#CCWomenStrong Feature: Ali Lichetenstein

#CCWomenStrong Feature: Ali Lichetenstein

In honor of Women's History Month in March, Customer Contact Week launched a two-part #CCWomenStrong campaign. For Part 1, we featured some of the best female leaders in the customer contact industry and asked them to share their stories and words of wisdom. In this feature, we interviewed Ali Lichetenstein, Director of Customer Experience Design at Dow Jones. Ali shares her #CCWomenStrong story and how Dow Jones went through a customer transformation.

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