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2020 CCW Vegas Current Attendee Snapshot

Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from Microsoft, ESPN, Mastercard, IHOP, Hello Fresh and Dow Jones. 

2019 CCW Vegas Past Attendee Snapshot

Interested in attending CCW Vegas? Take a look at who attended last year, including executives from Visa, Google, Microsoft, Uber, Allstate and Volvo.

Manager Checklist: Considerations for Remote Contact Centers

The only constant is change. As a contact center manager or director, you know this has never been more true. You lead your teams through what feels like a supercharged wave pool of dynamic business demands, technology challenges, and evolving customer expectations. And, success depends on your ability to adapt to those pressures to deliver world-class experiences for your customers. You can’t press the pause button on your contact centers to redesign processes or improve the tech stack. You have to fix the car while you’re driving it. This report includes checklists, developed by the CCW Digital analyst team, that will guide you toward opportunities for improving the operational and service issues in your contact center.