Sponsorship Information

2020 Current Attendee Snapshot | CCW Vegas Sponsorship

2020 Current Attendee Snapshot | CCW Vegas Sponsorship

Interested in sponsoring CCW Vegas 2020? Take a look at who is attending this year, including executives from Microsoft, ESPN, Mastercard, IHOP, Hello Fresh and Dow Jones.

2020 CCW Series Sponsorship Kit

2020 CCW Series Sponsorship Kit

The CCW team works diligently to offer our sponsors with a wide variety of marketing opportunities, each designed to provide unparalleled access to the best and brightest in the customer contact space.

2020 CCW Series Schedule:

  • CCW Nashville | January 28-31 | JW Marriott Nashville, TN
  • CCW Vegas | August 24-28 | Caesars Forum, Las Vegas, NV


“We find value in sponsoring CCW because of the traffic of attendees by our booth." - Vonage

“We find it valuable and promising to invest in sponsoring all CCW events knowing that we will be face-to-face with customer contact companies from around the globe.” –  Noble Systems

“CCW has an unprecedented handle on our industry and is one of the leading physical event vendors in this space. From the mainstage, expo hall, site tours, and breakout sessions their attendees and sponsors leave the event with a wealth of knowledge and connections for a lifetime.” – Genesys

View the 2020 CCW Vegas Event Brochure Sponsorship

View the 2020 CCW Vegas Event Brochure Sponsorship

CCW is back in Las Vegas, June 22-26, at a brand new location – Caesars Forum!  

CCW at Caesars Forum is going to be BIGGER (4,000+ attendees!), BETTER (even more content and expanded topic focuses into People/HR, CX/Design, Technology/Product), more INNOVATIVE (site tours at Sephora, Zappos, Pacific Dental Services), and more MEMORABLE (we see you, Tyra!) than any CCW, or other customer contact event for that matter.


Featured speakers include:
  • Joe Montana, Legendary NFL Quarterback
  • Tyra Banks, Model. Mogul. Media Maven
  • James Dodkins, Customer Experience Rockstar
  • Sherif Mityas, Chief Experience Officier, TGI Fridays
  • Julia Babina, VP Operations and Customer Service, Brooklinen
  • Pete Collins, SVP, Operations for Personal Insurance and International, Travelers Insurance
  • and More!
10 Reasons to Sponsor CCW

10 Reasons to Sponsor CCW

The Customer Contact Week Series serves more than 3,000 attendees annually ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.

Our events are the #1 place for customer experience leaders to learn about the pace of change, find out about the emerging technologies set to disrupt the industry, and build valuable relationships with industry peers.

2020 CCW Series Schedule:

  • CCW Nashville | January 28-31 | JW Marriott Nashville, TN
  • CCW Vegas | August 24-28 | Caesars Forum, Las Vegas, NV


“We find value in sponsoring CCW because of the traffic of attendees by our booth." - Vonage

“We find it valuable and promising to invest in sponsoring all CCW events knowing that we will be face-to-face with customer contact companies from around the globe.” –  Noble Systems

“CCW has an unprecedented handle on our industry and is one of the leading physical event vendors in this space. From the mainstage, expo hall, site tours, and breakout sessions their attendees and sponsors leave the event with a wealth of knowledge and connections for a lifetime.” – Genesys

2019 Past Attendee Snapshot - CCW Vegas Sponsorship

2019 Past Attendee Snapshot - CCW Vegas Sponsorship

Interested in sponsoring CCW Vegas? Take a look at who attended last year, including executives from Visa, Google, Microsoft, Uber, Allstate and Volvo. 

Technologies Contact Centers Want...and Can't Find

Technologies Contact Centers Want...and Can't Find

Technology buyers often struggle to distinguish which providers are the right fit for their specific objectives because there are so many vendors speaking in broad strokes on their capabilities. As a result of this noisy marketplace, many contact centers are not conquering pressing challenges and achieving valuable objectives. 

CCW Digital has summarized 5 particular urgent tech needs in the report: Technologies Contact Centers Want...and Can't Find.

Market Research: Contact Center 2025 A Roadmap

Market Research: Contact Center 2025 A Roadmap

We in the customer contact space know this lesson better than anyone. The majority of us play catch-up when it comes to adding contact channels, gathering customer insights, implementing new technology and empowering agents, leaving a select few to reap the rewards of customer centricity.

Let this Market Study on the Contact Center of 2025 be your instrument for the future. Yes, it explores the lingering challenges and stereotypes we need to urgently address. It does not, however, dwell exclusively on the past. It also looks ahead, considering how automation, omnichannel engagement, customer data, emerging technology and cross-industry benchmarking will forever change the contact center landscape.