Work-From-Home Challenges & Opportunities Your Contact Center Can't Ignore (CXNext)

Work-From-Home Challenges & Opportunities Your Contact Center Can't Ignore (CXNext)

In an era of competing on the customer experience, we can never settle when it comes to the way we empower agents to engage with customers. The 2020 CXNext virtual conference’s theme of “reimagine customer engagement from start to finish” perfectly encapsulated this reality. It spoke to a professional community that is constantly looking for new ways to add value to its customer journeys and contact center operations.


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