Shep Hyken
Shep Hyken
is a customer
service and experience expert
and the Chief Amazement Officer of Shepard Presentations. He is a New
York Times and Wall Street Journal bestselling
author and has been inducted into the National Speakers Association Hall of
Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations
who want to build loyal relationships with their customers and employees. His
articles have been read in hundreds of publications, and he is the author of Moments
of Magic®, The
Loyal Customer,
The Cult of the
Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The
Customer Focus™, a customer
service training
program which helps clients develop a customer service culture and loyalty
mindset. (Now available as an online/web-based training program!)
In
1983 Shep founded Shepard Presentations and since then has worked with hundreds
of clients ranging from Fortune 100 size organizations to companies with less
than 50 employees. Some of his clients include American Airlines, AAA,
Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and
that’s just a few of the A’s! Shep Hyken’s most requested programs focus on
customer service, customer loyalty, internal service, customer relations and
the customer experience. He is known for his high-energy presentations, which
combine important information with entertainment (humor and magic) to create
exciting programs for his audiences.
Shepard Presentations, LLC
Phone:
(314) 692-2200 -- E Mail: shep@hyken.com --
Web: http://www.hyken.com
Follow on Twitter: @hyken (https://twitter.com/#!/hyken)