Meet the CCW Las Vegas Speakers

Celebrity Headliners


Rebecca Jarvis
Rebecca Jarvis
Chief Business, Economics and Technology Correspondent
ABC News
Pam Oliver
Pam Oliver
Senior Correspondent and FOX NFL Reporter
Fox Sports

Speakers


Julia Babina
Julia Babina
VP Operations and Customer Service
Brooklinen
Sean Bennett
Sean Bennett
VP of Business Technology
Servicing Solutions
Michael Brown
Michael Brown
Former Chief Design Officer
Dick's Sporting Goods
Shannon Burch
Shannon Burch
Market VP
ATB Financial
Dan Burkland
Dan Burkland
President
Five9
Jerry Campbell
Jerry Campbell
Sr. Customer Experience Manager
7-Eleven
Brian Cantor
Brian Cantor
Principal Analyst, CCW Digital Director
CCW Digital
Manuel Christoffel
Manuel Christoffel
Chief Customer Officer
Plitch
Zach Christopoulos
Zach Christopoulos
Director of Contact Center
United Heritage Credit Union
Micah Citti
Micah Citti
Customer Service Operations Manager
ESPN
Simon Copcutt
Simon Copcutt
Head of Strategic Account
Customer Management Practice
Ingrid Cordy
Ingrid Cordy
VP Customer Experience & Global ECommerce
E.L.F. Cosmetics
John Craven
John Craven
Director Center of Excellence
Cox Communications
Thomas D'Amato
Thomas D'Amato
Customer Relations Manager
Whirlpool
Michael DeJager
Michael DeJager
Principal Analyst & Head of Product Development
Customer Management Practice
Brian Dennis
Brian Dennis
Author
If the Customer’s the Copilot, You’re in the Wrong Seat
Subhayu (Archie) Dey
Subhayu (Archie) Dey
Director Of Consumer Insights
SCAN Health Plan
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
Rockstar CX
Patrick Ebrahimian
Patrick Ebrahimian
Director of Transformation
UnitedLex Corproation
Eric Esguerra
Eric Esguerra
Vice President of Customer Service & Operations
Miele
Lori Fentem
Lori Fentem
Head of CS Third Party Operations & Strategy
Ring
Paul Gernon
Paul Gernon
Head Of Customer Operations
Ziglu
Mike Giddings
Mike Giddings
Contact Center Program Manager
Amazon
Cindy Gordon
Cindy Gordon
Chief People Officer
Policygenius Inc.
Drew Hall
Drew Hall
Director, Customer and Employee Experience
Vylla
Pete Hamlin
Pete Hamlin
Senior Director of Business Intelligence
Avadyne Health
Brittany Hammon
Brittany Hammon
Sr. Manager Trade Customer Support
Whirlpool
Colin Haupt
Colin Haupt
SVP, Employee Engagement and Experience
PURE Group of Insurance
Tonya Haynes
Tonya Haynes
Director, Member Contact Center
Kinecta Federal Credit Union
Debra Heim
Debra Heim
Telecommunication Call Center Manager
State University College at Oneonta
William Huggins
William Huggins
Regional Director - Customer Experience
Unicomer
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
David Johnston
David Johnston
Social Media Manager
Transportation Security Administration
Jami Kalmbach
Jami Kalmbach
Customer Success Director
CallMiner
Wendy Kincaid
Wendy Kincaid
VP User Experience
Navient
Angela King
Angela King
Customer Relations Supervisor
Nashville Electric Power
Sandy Ko
Sandy Ko
Senior Analyst & Conference Director
Customer Management Practice
Kelley Kurtzman
Kelley Kurtzman
VP, Global Consumer Sales & Service Centers
Verizon
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Roger Lee
Roger Lee
Vice President, Customer Success
Gridspace
Casey MacMillan
Casey MacMillan
Senior Manager - Trade Customer Support
Whirlpool Corporation
Monica Mallick
Monica Mallick
VP Global Customer Support and Operations
Udemy
Eugene Malobrodsky
Eugene Malobrodsky
Chief Strategy Officer
Pango
Gabriele Masili
Gabriele Masili
VP & Chief Technology Officer, Customer Service and Support
Microsoft
Annie Meehan
Annie Meehan
Author, The Pineapple Principle
CCW Influencer
Sherif Mityas
Sherif Mityas
Chief Experience Officer
TGI Fridays
Meredith Molloy
Meredith Molloy
Sr. Manager, Technical Support
Toast
Tucker Morgan
Tucker Morgan
General Manager, West Coast Distribution Center
Sephora
Nathan Nickens
Nathan Nickens
Senior Analyst & Conference Director
Customer Management Practice
Tom Nugent
Tom Nugent
Director Sales & Service Centers
Verizon Communications, Inc.
Devlin O'Neil
Devlin O'Neil
Manager, Contact Center Technology
Lululemon
Sara Ortiz
Sara Ortiz
Vice President of Human Resources
Five Guys Enterprises
Tim Ottman
Tim Ottman
Senior Director of Emerging Capabilities
Northwestern Mutual
Andrew Papparides
Andrew Papparides
Head of Support Strategy
ServiceNow Inc
Mark Pfleger
Mark Pfleger
Senior Vice President, Client Development
Arthur J. Gallagher & Co.
Justin Reilly
Justin Reilly
Chief Product Officer
Tucows & Ting Mobile + Internet
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Daniel Rood
Daniel Rood
VP, Product Marketing
Genesys
Hiral Shah
Hiral Shah
Director of Product - AI and Digital Services
Asurion
Peri Smith
Peri Smith
Director, Call Center & Patient Benefits
Pacific Dental Services
Elizabeth Solomon
Elizabeth Solomon
Manager, Social Media Care
AMC Theaters
Micah Solomon
Micah Solomon
Author
Your Customer Is The Star
Robert Tomlinson
Robert Tomlinson
President
Peak Restaurant Partners (IHOP)
Joshua Tye, CSSGB, CDTP
Joshua Tye, CSSGB, CDTP
Head of Customer Experience
Wellstar Health System
Bradley Utter
Bradley Utter
Director Provider Call Center Provider Quality and Calls
Humana
Tobias Voegtlin
Tobias Voegtlin
Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations
Lufthansa Group Hub Airlines
Eduardo von Borstel
Eduardo von Borstel
Senior Solutions Architect
CallMiner
Sarah Warnes-Rasmusen
Sarah Warnes-Rasmusen
Chief Customer Officer
Lands'​ End
Scotty Werner
Scotty Werner
Customer Experience Executive
CCW Influencer
Matt Wujciak
Matt Wujciak
Analyst, Staff Writer
CCW Digital
Amy Zimmerman
Amy Zimmerman
Global Head of People Operations
Kabbage
Lauren Maschio
Lauren Maschio
Senior Product Marketing Manager
NICE
Lee Williams
Lee Williams
Senior Manager, Tools and Reporting
Alliance Data
Abby Monaco
Abby Monaco
Senior Product Marketing Manager
NICE Nexidia
Kim Barna
Kim Barna
Director of Sales and Service
Verizon
James Cammareri
James Cammareri
Vice President
COPC
Alyson Gasper
Alyson Gasper
Senior Manager Business Operations
Verizon
Dawn Hicks
Dawn Hicks
Sr. Manager Contact Centers
Pacific Dental Services
Kai Kaufmann
Kai Kaufmann
VP, R&D
Enghouse Interactive - Americas
Erica Kelly
Erica Kelly
Director Global Sales, Strategy and Support
Verizon
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Susan Preziosa
Susan Preziosa
Vice President, Client Service Organization
H&R Block
Cippy Seidler
Cippy Seidler
Director, Consumer Care Center
Banner Health
Yolanda Stancil
Yolanda Stancil
Vice President, Network & Field Ops
Verizon
Ryo Hanalei Zsun
Ryo Hanalei Zsun
Culture Maestro
Zappos