Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Meet the 2019 Customer Contact Week Speakers

Headliners


Earvin "Magic" Johnson
Earvin "Magic" Johnson
Chairman & CEO
Magic Johnson Enterprises
Tony Hsieh
Tony Hsieh
CEO
Zappos
Ambassador Nancy Brinker
Ambassador Nancy Brinker
Founder
Susan G. Komen Foundation
Shep Hyken
Shep Hyken
Chief Amazement Officer
CCW Influencer
Lance Gruner
Lance Gruner
EVP, Global Customer Care
Mastercard
Sasha Chatani Lucas
Sasha Chatani Lucas
VP, Omni Customer Experience
Verizon
Jeff Allison
Jeff Allison
SVP, Global Contact Centers
Visa
Scott Helmus
Scott Helmus
Chief Operating Officer
Magellan Health
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
James Dodkins
James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX

Speakers


Todd Abbott
Todd Abbott
SVP
Ruffalo Noel Levitz
Jennifer Abell-Champion
Jennifer Abell-Champion
Senior Director, Technical Operations
Age of Learning, Inc.
Darryl Addington
Darryl Addington
Director Product Marketing
Five9
Dan Aharon
Dan Aharon
Product Manager
Google Cloud
Shane Angus
Shane Angus
Manager, Knowledge Services
JAMPRO
Amy Arden
Amy Arden
Senior User Experience Designer
Dick's Sporting Goods
Grace Arrazcaeta
Grace Arrazcaeta
Enterprise Transformation Lead
Celebrity Cruises
Amanda Askins
Amanda Askins
Assistant Director Call Center Operations
Wynn Las Vegas
Monika Aufdermauer
Monika Aufdermauer
Director, Customer & Marketing Operations
August Home
Bob Azman
Bob Azman
Chairman of the Board
CXPA
Matt Baker
Matt Baker
VP, TTEC Digital
TTEC
Scott Ballantyne
Scott Ballantyne
Chief Marketing Officer
First Orion
Katie Barnes
Katie Barnes
Team Coordinator
Shift Digital
Hilary Bauman
Hilary Bauman
Lean Customer Value Consultant
American Family Insurance
Colleen Beers
Colleen Beers
President, North America & Europe
Alorica
Steve Bell
Steve Bell
Director, Product Marketing
Talkdesk
Ahna Benson
Ahna Benson
Training and Development Manager
BARK
Michael Berk
Michael Berk
Senior Manager, New Business Ventures
AMEX Global Business Travel
Alan Berkson
Alan Berkson
Global Director of Community Outreach, Analsyt Relatins
Freshworks
Chris Bingley
Chris Bingley
SVP
Ruffalo Noel Levitz
Nicole Bladzik
Nicole Bladzik
Director of Innovation
GreenPath
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Chad Boonsupa
Chad Boonsupa
VP, Customer Experience
Vivino
Andrew Bowman
Andrew Bowman
Director of Operations
Windham Professionals
Shonda Bowman-Pero
Shonda Bowman-Pero
Director, Global Training & Quality
Match Group
Tom Brennan
Tom Brennan
Global Director, Customer Service Transformation
ServiceNow
Roger Brewer
Roger Brewer
Director of Customer Care & Network Service Integration
Sony Electronics
Kim Briden
Kim Briden
Director of Knowledge
Paylocity
Rick Britt
Rick Britt
VP of AI
CallMiner
Martha Brooke
Martha Brooke
Chief CX Analyst & Founder, Interaction Metrics
CCW Influencer
Scott Brown
Scott Brown
Head of GTM
Amazon
Nina Brown
Nina Brown
Vice President of Client Solutions
Datamark
Lauren Bucknam
Lauren Bucknam
Lead Talent Recruiter
BARK
Jon Bunch
Jon Bunch
Senior Director, Work From Home
Prime Therapeutics
Shannon Burch
Shannon Burch
Market Vice President
ATB Financial
Dan Burkland
Dan Burkland
President
Five9
Megan Burns
Megan Burns
Founder & Principal
Experience Enterprises
Wilfred Busby
Wilfred Busby
SVP, Enterprise Contact Center/Donor Account Processing
St. Jude Children's Research Hospital
Holly Bush
Holly Bush
Director, Business Development
Staffing Solutions Organization
Mike Butts
Mike Butts
Senior Product Marketing Manager
Avaya
Dwayne Calder
Dwayne Calder
Managing Director, Insight and Enablement
ATB Financial
Brian Cantor
Brian Cantor
Principal Analyst & CCW Digital Director
Customer Management Practice
Reality Canty
Reality Canty
Experience Researcher
Airbnb
Tanika Capers
Tanika Capers
Litigation Attorney
American Family Insurance
Rosetta Carrington Lue
Rosetta Carrington Lue
Former Senior Advisor Architect & Design, Office of Information & Technology
U.S. Department of Veteran Affairs
Tracy Carter
Tracy Carter
Director, Business Development & Marketing
LiveXchange
Cathy Cassels
Cathy Cassels
Senior Director Operations
Windham Professionals
Matt Cecil
Matt Cecil
Director, Digital Marketing
Verizon
Linda Chandler
Linda Chandler
National Service Center Resolutions Manager
GES
Richard Charette
Richard Charette
AVP, Digital Experience Design (DXD) - WF Virtual Channels
Wells Fargo
Sundar Chari
Sundar Chari
Director Customer Experience
Hertz
Dustin Cheek
Dustin Cheek
Vice President, Contact Center Operations
Prime Therapeutics
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Matthew Clare
Matthew Clare
Director of Contact Center Solutions
Mitel
Joanne Clemente
Joanne Clemente
Head, Specialty Teams and Emerging Channels, North American Customer Contact Centre
BMO
Matt Cornwell
Matt Cornwell
AVP of Lean Customer Value
American Family Insurance
Krystal Cottrell
Krystal Cottrell
Product Manager
Sunstate Equipment
Leigh Coulombre
Leigh Coulombre
Manager, Marketing Events
Interactions
John Cray
John Cray
VP, Product Management 
Enghouse
Michael Cronin
Michael Cronin
VP, Global Operations & Support
Openlink
Colin Crowley
Colin Crowley
VP, Customer Experience
Freshly Inc.
Alice Deer
Alice Deer
Senior Experiential Marketing Manager
Genesys
Michael DeJager
Michael DeJager
Principal Analyst & Head of Production
Customer Management Practice
Matt Dixon
Matt Dixon
Chief Product & Research Officer
Tethr
Valdy Dobrila
Valdy Dobrila
Corporate VP, Sales and Service Strategy
New York Life
Tamsin Dollin
Tamsin Dollin
Senior Product Marketing Manager
NICE inContact
Richard Dumas
Richard Dumas
Vice President, Marketing
Inference Solutions
Gerry Dupuis
Gerry Dupuis
Contact Center Practice Manager
Softel
Matt Dvorak
Matt Dvorak
Director of Workforce Management
Tempoe
Patrick Ebrahimian
Patrick Ebrahimian
Director of Transformation
UnitedLex
Sean Ellis
Sean Ellis
CX Vendor Operations, North America
Airbnb
Maddie Ellis
Maddie Ellis
BarkShop Happy Senior Leader
BARK
Lexi Emmons
Lexi Emmons
Senior Director, Customer Experience
Bright Horizons
Jeff Epstein
Jeff Epstein
VP, Product Marketing and Communications
Comm100
Andrew Fazio
Andrew Fazio
Director, BPO & Hospitality
C&W Business
Ronda Feague
Ronda Feague
Director, Instructional Design Strategy & Contact Center Learning
Choice Hotels International
Bracken Fields
Bracken Fields
Co-Founder & CTO
Edify Labs, Inc.
Phil Files
Phil Files
VP, Solution Consulting
Five9
Jordan Fladell
Jordan Fladell
CEO
mLevel
Steve Forcum
Steve Forcum
Cloud Solutions Engineering Leader
Avaya
Heather Francis
Heather Francis
Clinical Director Digital Integration
Banner Health
Rini Fredette
Rini Fredette
SVP, Contact Center Operations
PSCU
Rini Fredette
Rini Fredette
SVP, Contact Center Operations
PSCU
Joel Garnatz
Joel Garnatz
Director, Global Presales
Kryon Systems
Adam Geneave
Adam Geneave
Chief Customer Happiness Officer
AirAsia
Paul Gernon
Paul Gernon
Head of Customer Success
UENI Ltd.
Nina Gines
Nina Gines
Director, Member Services
CerpassRx
Hernan Giraldo
Hernan Giraldo
VP, Customer Experience Operations
BARK
Sheila Glenn
Sheila Glenn
Manager of National Service Center
GES
Rob Gofourth
Rob Gofourth
VP Operations, Strategy, & Performance
BCBS North Carolina
Boris Grinshpun
Boris Grinshpun
General Manager, CRM Product Group
LiveVox, Inc.
Alex Gross
Alex Gross
Director of Insights & Customer Advocacy
BARK
Megan Haas
Megan Haas
Content Marketing
Interactions
Sam Hahn
Sam Hahn
Technology Evangelist
eGain Corporation
Drew Hall
Drew Hall
Director of Customer Experience
Vylla
Marvin Hamilton
Marvin Hamilton
VP, People
Conde Nast
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC
Catherine Hanson
Catherine Hanson
Director of Patient and Family Councils
University of Miami, Miller School of Medicine
Kayla Hart
Kayla Hart
Manager, Entertainment Event Sales
T-Mobile Arena
Debra Heim
Debra Heim
Telecommunications Call Center Manager
State University College at Oneonta
Jeff Hoffman
Jeff Hoffman
Senior Advisory Solution Architect, Global Customer Service Management
ServiceNow
Lance Hood
Lance Hood
Chief Marketing Officer
TRUSTID, Inc.
Neil Hooper
Neil Hooper
Senior Marketing & Product Manager
Poly
Ted Hunting
Ted Hunting
SVP, Marketing
Bright Pattern
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Justin Jaundoo
Justin Jaundoo
Director of Corporate Development
Interactions
Erica Javellana
Erica Javellana
Speaker of the House
Zappos Insights
Mark Jordan
Mark Jordan
Managing Director
Babble Contact
Santana Kafka
Santana Kafka
Care Center Performance Administrator
American Family Insurance
Masayoshi Kaneko
Masayoshi Kaneko
Vice President
Rakuten
David Kapauan
David Kapauan
Chief Architect and Distinguished Technologist
Royal Bank of Canada
Erica Kelly
Erica Kelly
Director Consumer Sales and Service, Atlantic North Region
Verizon
Henry Kim
Henry Kim
Senior Director, Digital Audience Engagement
Caesars Enteratinment Corp.
Thomas Kim
Thomas Kim
Director of Workforce Planning & Optimization
CIBC
David Kiszka
David Kiszka
Customer Success Director
CallMiner
Sandy Ko
Sandy Ko
Research Development Analyst
Customer Management Practice
Scott Kolman
Scott Kolman
VP, Corporate and Product Marketing
Five9
James Kowalczyk
James Kowalczyk
Senior Director, Patient Admissions
Fresenius Medical Care
Linda Kruse
Linda Kruse
Corporate Spokesperson
Edify Labs, Inc.
Jim Kukral
Jim Kukral
Author, Unskippable
CCW Influencer
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Jamie Lancaster
Jamie Lancaster
VP, Contact Centers and G&A Expense Optimization
Kroger
Jennifer Landes
Jennifer Landes
Sales Planning Manager
American Family Insurance
Rachel Lane
Rachel Lane
Solution Principal
Medallia
Terry Lang
Terry Lang
Vice President Retail Customer Contact Center, National Operations Manager
Comerica Bank
Paul Lang
Paul Lang
Head of Product Marketing
Avaya
Eric Laracuente
Eric Laracuente
Director of Contact Center Technology
Secura Insurance Group
Brian LaRoche
Brian LaRoche
Director, Outreach Marketing
CallMiner
Roger Lee
Roger Lee
Director of Customer Success
Gridspace
Ali Lichtenstein
Ali Lichtenstein
Director, Customer Experience Design
Dow Jones
Chip Liebenow
Chip Liebenow
Former Director, Customer Care
Home Depot
Stephanie Lisius
Stephanie Lisius
Care Center Performance Administrator
American Family Insurance
Russel Lolacher
Russel Lolacher
Web and Social Media Services Expert
CCW Influencer
Dave Lubets
Dave Lubets
EVP of Sales and Operations
Windham Professionals
Mira Lynn
Mira Lynn
Manager, Conversational AI
GoDaddy
Nicholas MacDonald
Nicholas MacDonald
Customer Service Team Lead
Machias Savings Bank
Casey MacMillan
Casey MacMillan
Trade Manager
Whirlpool
Chris Mahoney
Chris Mahoney
AVP, Product Line Sales
ServiceNow
Jarryd Mandy
Jarryd Mandy
Enterprise Sales Executive
Kitewheel
Beth Marchetti
Beth Marchetti
Director of Customer Support
Clearent
Kelly Marshall
Kelly Marshall
Senior Director, Business Architecture & Digital Servicing Integrations
Banner Health
Todd Marthaler
Todd Marthaler
Industry Lead, Contact Center
Appian
Trina Martin
Trina Martin
Corporate VP, Service Strategy
New York Life Insurance Company
Armen Martirosyan
Armen Martirosyan
Co-Founder & CEO
BluIP
Lauren Maschio
Lauren Maschio
Product Marketing Manager
NICE Nexidia
Aleksey Mashchenko
Aleksey Mashchenko
Senior Manager, IVR Engineering
Discover Financial Services
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service and Support
Microsoft
Jaime Mattson
Jaime Mattson
Director, Customer Performance
Panasonic Avionics
Greg McConney
Greg McConney
Associate Director of Advanced Analytics, Customer Service Operations
Verizon Consumer Group
Chris McFadin
Chris McFadin
Speech Analytics Consultant and Team Lead
Northwestern Mutual
Donna McNeil
Donna McNeil
COO
GreenPath
Alex Mead
Alex Mead
Global Customer Service, Experience & Operations Director
Edrington & ATPI
Annie Meehan
Annie Meehan
Author, AM Speaking
CCW Influencer
Denny Michaud
Denny Michaud
Manager, Customer Relations, National Contact Centre
Canadian Blood Services
Safia Michel
Safia Michel
Director of Patient Expense Innovation and Analytics
University of Miami, Miller School of Medicine
Chris Mills
Chris Mills
Senior Director, Global Customer Service Management Sales
ServiceNow
Chris Mitcham
Chris Mitcham
SVP of Servicing
Security National Automotive Acceptance Company
Chris Mitcham
Chris Mitcham
SVP of Servicing
Security National Automotive Acceptance Company
Armando Molina
Armando Molina
Technical Infrastructure Engineer
American Fidelity Assurance
Abby Monaco
Abby Monaco
Senior Product Marketing Manager
NICE Nexidia
Jose Montalvo
Jose Montalvo
Speech Analyst
Holiday Inn Club Vacations
Ludy Morales-Dunning
Ludy Morales-Dunning
Director, Marketing
Genesys
Mary-Anne Moreau
Mary-Anne Moreau
Manager, Information Nurse Services National Contact Centre
Canadian Blood Services
Christopher Mulligan
Christopher Mulligan
Chief Executive Officer
TalentKeepers
Vineeth Nayak
Vineeth Nayak
Founder & MD
Tetherfi
Ricky Necor
Ricky Necor
Senior Telecom Engineer
Enova
Jessie Nelson
Jessie Nelson
Performance and Portfolio Manager, Sales and Service Operations
American Family Insurance
Wilson Nieves
Wilson Nieves
VP Customer Experience
Pole To Win
Dee Nilles
Dee Nilles
Director of Consulting
GamEffective
Tom Nusspickel
Tom Nusspickel
Chief Operating Officer
American First Finance
Caroline Ong
Caroline Ong
AI and Analytics Leader, NA Communications Sector
IBM Watson
Evan Peterson
Evan Peterson
Solutions Architect
Unabel
Natalie Petouhoff
Natalie Petouhoff
VP, Customer Service Innovation
Salesforce
Kay Phelps
Kay Phelps
Senior Manager
8x8
Dawn Pielstick
Dawn Pielstick
IT Director
Mutual of Omaha
Becky Ploeger
Becky Ploeger
VP Sales & Strategy
USAA
John Pompei
John Pompei
Head of Player Experience Operations
Electronic Arts (EA)
Amy Poole
Amy Poole
Member Experience Coach
Conexus Credit Union
Nancy Porte
Nancy Porte
Vice President of Global Customer Experience
Verint
Brad Prescott
Brad Prescott
Senior Manager, Customer Experience
Asurion
Jonathan Pritchard
Jonathan Pritchard
Product Writer, Trainer
365 Cannabis
Brian Pritchard
Brian Pritchard
Managing Director
LiveXchange
Pradeep Rathinam
Pradeep Rathinam
Founder & CEO
AnswerIQ
Carolynn Repie
Carolynn Repie
Sales Manager
GES
Steve Riddell
Steve Riddell
Head of Customer Experience
Casper
Leigh Roach
Leigh Roach
Customer Service Manager
Johnston & Murphy
Dan Rood
Dan Rood
VP, Product Marketing
Genesys
Kim Rosenlund
Kim Rosenlund
Vice President of Marketing and Customer Experience
United Dental Partners
Brandon Rowe
Brandon Rowe
Sr. Manager, Product Marketing, WFO
Opentext
Mark Rude
Mark Rude
VP for Traveler Care Americas
AMEX Global Business Travel
LaNae Rueda
LaNae Rueda
Director of Job Seeker Success
Indeed
Charles Ryan Minton
Charles Ryan Minton
Author, Thanks for Coming in Today
CCW Influencer
Greg Salvato
Greg Salvato
CEO
TouchPoint One
Vince Salvione
Vince Salvione
Sales Director
American Family Insurance
Thom San Filippo
Thom San Filippo
VP, Customer Service and Experience Design
Dow Jones
Matt Sanger
Matt Sanger
Customer Experience Operations
BARK
Charles Sayasith
Charles Sayasith
AI/Cognitive & Advance Analytics Leader, Associate Partner
IBM
Callan Schebella
Callan Schebella
Chief Executive Officer
Inference Solutions
Nicholas Schott
Nicholas Schott
Customer Experience Supervisor
BARK
Ohmela Seegolam
Ohmela Seegolam
Dialer Management
Holiday Inn Club Vacations
Robert Settembro
Robert Settembro
SVP Operations
Yoga Works, Inc.
Adam Settle
Adam Settle
VP of Sharpen University
Sharpen Technologies
Maulin Shah
Maulin Shah
Director, Concierge Services Contact Center
BlueCross BlueShield of North Carolina
Michele Shuster
Michele Shuster
Partner
Mac Murray & Shuster LLP
Remus Siclovan
Remus Siclovan
Customer Experience Design, Business Application Analyst, IVR/Voice Recognition
MedImpact Health System
Tony Simek
Tony Simek
Senior Enterprise Architect
Genesys
Kendyl Skinner
Kendyl Skinner
Manager, Workplace Experience & Communications
BARK
Shane Sledge
Shane Sledge
Senior Product Manager
TTEC
Shaun Smith
Shaun Smith
VP, Global Operations
IBM Cloud Platform
Stacy Smith
Stacy Smith
SVP, Contact Center Director
Hancock-Whitney Bank
Nick Snively
Nick Snively
Senior Director, Academic Success Operations
2U
Ben Sobel
Ben Sobel
Customer Engagement Lead
BARK
Micah Solomon
Micah Solomon
Author
Your Customer Is The Star
Karl Ashton Sonta
Karl Ashton Sonta
Senior Manager
Verizon Global Learning & Development Technology
Chris Sorensen
Chris Sorensen
Director of Business Development
Hiya
Calvin St. Juste
Calvin St. Juste
Global Fraud COO
Morgan Stanley
Michael Stephens
Michael Stephens
Director Global CPC T1
Panasonic Avionics
Troy Stevenson
Troy Stevenson
VP & Global Head of Community Operations
Uber
Lisa Stoner
Lisa Stoner
Global Head of Support Operations
Uber
Matthew Storm
Matthew Storm
VP Marketing
Jacada
Dale Sturgill
Dale Sturgill
VP, Call Center Operations, Search and Support
Employ Bridge
Connor Sutton
Connor Sutton
Head of CS
UJET
Ryan Swanger
Ryan Swanger
Group Vice President, Sales, Marketing and Solution Engineering
TTEC
Akhil Talwar
Akhil Talwar
Senior Manager, Product, Bold
Bold360 by LogMeIn
Robert Tarr
Robert Tarr
Director, Architecture & Innovation
Avaya
Martin Taylor
Martin Taylor
Co-Founder and Deputy CEO
ContentGuru
Jim Tincher
Jim Tincher
Mapper-In-Chief
Heart of the Customer
Theresa Tisdale
Theresa Tisdale
VP Contact Center Operations
Equity LifeStyle Properties, Inc.
Toby Tobkin
Toby Tobkin
Technical Solutions
Google Cloud
Kirsty Traill
Kirsty Traill
VP, Customer
Hootsuite
Abinash Tripathy
Abinash Tripathy
Founder & Strategy
HelpShift
Patrick Troy
Patrick Troy
National Practice Lead, CX
AT&T
David Tuomikoski
David Tuomikoski
Executive Director of Digital Products
USAA
Paul L.  Turner
Paul L. Turner
Vice President Operations
WebMD
Mary Tuten
Mary Tuten
Chief Operating Officer
Voyant
Joshua Tye
Joshua Tye
Director, Customer Experience
Compass Group
Ben Varela
Ben Varela
Manager, Principal Solution Consultant, Workforce Management
Aspect
Dimitris Vassos
Dimitris Vassos
Founder & Chief Architect
Omilia
Josh Veil
Josh Veil
VP Client Development
RDI
Sean Vierling
Sean Vierling
President
Loxysoft
Eduardo Von Borstel
Eduardo Von Borstel
Solutions Architect
CallMiner
Divya Wakankar
Divya Wakankar
Head of Communication Innovation & VoLTE Product Management
BICS
Anthony Warden
Anthony Warden
Member Care
Texas Dow Credit Union
April Weatherly
April Weatherly
Director of Telephone Optimization and Analytics
RLH Corporation
Jeremiah Webb
Jeremiah Webb
President, Shop on Fire
CCW Infuencer
Bruce Wedderburn
Bruce Wedderburn
Chief Sales Officer
Integrity Solutions Group, Inc.
Cameron Weeks
Cameron Weeks
Co-Founder & CEO
Edify Labs, Inc.
Scotty Werner
Scotty Werner
Author
Caddy Tales
Devon Westerholm
Devon Westerholm
VP, IT Customer Experience
Palo Alto Networks
Jim Whatton
Jim Whatton
VP, Solution Consulting Organization
Genesys
Luke Williams
Luke Williams
Head of CX Straetgy & Thought Leadership
Qualtrics
Erin Wilson
Erin Wilson
Director of Solution Consulting, East
Five9
Emily Winchurch
Emily Winchurch
Product Marketing Lead
IBM
Petra Wise
Petra Wise
Director of Customer Service
ezCater
Lorne Wood
Lorne Wood
Senior Product Manager
OpenText
Kevin Yeh
Kevin Yeh
Director, Global Marketing and Product Management
American Express
Lo Yost
Lo Yost
Training & Process Optimization Analyst
BARK
Ruth Zive
Ruth Zive
Head of Marketing
ADA
Cristopher Kuehl
Cristopher Kuehl
VP Client Insights & Analytics
Sitel
Dimitris Vassos
Dimitris Vassos
Founder & Chief Architect
Omilia
Kevin Lada
Kevin Lada
Director, Solution Engineering - Service
Salesforce

Advisory Board


Colleen Beers
Colleen Beers
President, North America & Europe
Alorica
Jeanne Bliss
Jeanne Bliss
President
Customer Bliss
Celika Caldwell
Celika Caldwell
VP Experience Design
AARP
Cheryl China
Cheryl China
SVP Escalations
Citizens Bank
Bruce Eidsvik
Bruce Eidsvik
SVP Field Marketing
Genesys
Lance Gruner
Lance Gruner
EVP, Global Customer Care
MasterCard
Ronny Haimé
Ronny Haimé
VP - Global Head of Service Delivery
Groupon
Judi Hand
Judi Hand
Chief Revenue Officer
TTEC (formerly known as TeleTech)
Jennifer Hanson
Jennifer Hanson
Senior Director, Target.com Guest Services & GiftCard Operations
Target
Shep Hyken
Shep Hyken
Chief Amazement Officer
Shepard Presentations, LLC
Jim Iyoob
Jim Iyoob
Chief Customer Officer
Etech Global Services
Mary Beth Jenkins
Mary Beth Jenkins
Chief Operating Officer
UPMC Health Plan
Mark Killick
Mark Killick
VP, Care
GrubHub
Kelley Kurtzman
Kelley Kurtzman
VP Global Consumer Sales & Services
Verizon
Gabriele Masili
Gabriele Masili
Chief Technology Officer, Customer Service & Support
Microsoft
Mario Matulich
Mario Matulich
Executive Director
Customer Management Practice
Brad Nichols
Brad Nichols
Global Customer Service Leader
Dun & Bradstreet
Becky Ploeger
Becky Ploeger
VP, Sales & Service Strategy
USAA
John Pompei
John Pompei
Head of Customer Care Operations
Electronic Arts
Steve Prodger
Steve Prodger
CRO
SmartAction
Holly Simmons
Holly Simmons
Global Product Marketing, Customer Service Management
ServiceNow
Paul L. Turner
Paul L. Turner
Vice President Operations
WebMD
Hui Wu-Curtis
Hui Wu-Curtis
GM, Customer Operations & Strategy
Arizona Public Service
Carla Zuniga
Carla Zuniga
SVP, Operations & Technology
Allstate Insurance Company