CCW hAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Aleksey Mashchenko

Senior Manager, IVR Engineering Discover Financial Services

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

5:10 PM Fireside Chat with Discover Credit Card and Royal Bank of Canada: Experiences Deploying Enterprise-Grade Conversational IVR Virtual Assistants at Scale

+ Deliver the best customer care and experience as a differentiator and value add
+ Learn about Discover and Royal Bank of Canada’s IVR journey, from vendor selection to project delivery, metrics, lessons learned, and strategy going forward

Check out the incredible speaker line-up to see who will be joining Aleksey.

Download The Latest Agenda