June 22 - 26, 2020 | Caesars Forum

Amanda Askins

Assistant Director Call Center Operations Wynn Las Vegas

Amanda oversees approximately 190 Wynn employees including reservation sales (rooms, entertainment, dining, and spa/salon), casino promotions, hotel operators, hospitality services, and specialty small groups. She is responsible for maintaining Forbes five star service levels and luxury resort sales goals.

Why Amanda?

Amanda has been the champion of a powerful set of metrics and standards that have driven 5-star service in the Wynn service center.  Her latest initiative focuses on applying those best practices and successes across to the sales center as well.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

11:25 AM Synergistic Best Practices Across Sales and Service Centers

+ Training, tools and feedback for 5 star service
+ Critical performance metrics and how to manage them
+ Humanize the quality assurance discipline

Check out the incredible speaker line-up to see who will be joining Amanda.

Download The Latest Agenda