Amy Zimmerman

Global Head of People Operations Kabbage

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

3:00 PM Career Progression for Contact Center Agents

Employees feel more engaged when they believe that their employer is concerned about their growth and provides avenues to reach their career goals. Implementing career paths also has a direct impact on the entire organization by improving morale, agent satisfaction, motivation, and productivity.  In this session we’ll tackle:
  • Introducing career paths in the contact center environment
  • Common challenges with career path programs
  • Non-traditional methods of career progression in the contact center