Callie Field is the executive vice president of Customer Care for T-Mobile and Metro by T-Mobile where she leads more than 30,000 customer-experience obsessed experts who have racked up more JD Power awards in customer service than any other wireless provider and achieved the highest scores in JDP history!
Callie’s T-Mobile journey started in 2002. After getting her law degree and MBA from Texas Tech, Callie launched her career—not as a civil rights attorney as planned—but as a wireless sales rep in a mall kiosk. Since then, Callie has taken on a variety of leadership roles at T-Mobile, including the retail team where she drove record-setting growth before eventually joining the award-winning Customer Care team. Today, Callie is the architect behind Team of Experts, a radically new care model that continues to break records, ensuring customers are happier, staying longer, deepening their relationship with T-Mobile, and doing all of it with less effort.
Callie prefers to spend most of her time visiting directly with her teams all around the world to celebrate their big wins and dreams. She loves to sing in her church choir, visit her family in Texas, and experience the outdoors.