David Tuomikoski is Executive Director within Enterprise Channels and Services at USAA. He is responsible for Voice (IVR), Chat, Member Messaging, and other related capabilities. David also works closely with the USAA Enterprise Security Group to deliver in-channel Multifactor Authentication solutions. His teams are focused on delivering best in class experiences that help fulfill the USAA mission. He has over 20 years of Contact Center experience working previously for American Express and Convergys Corporation.