CCW hAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

David Tuomikoski

Executive Director of Digital Products USAA

David Tuomikoski is Executive Director within Enterprise Channels and Services at USAA. He is responsible for Voice (IVR), Chat, Member Messaging, and other related capabilities. David also works closely with the USAA Enterprise Security Group to deliver in-channel Multifactor Authentication solutions. His teams are focused on delivering best in class experiences that help fulfill the USAA mission. He has over 20 years of Contact Center experience working previously for American Express and Convergys Corporation.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

10:50 AM Using New Authentication Approaches to Transform Call Center Performance

  • How USAA has used new authentication technologies to improve their members’ experience while also reducing operating costs and enhancing security
  • How USAA has layered phone inspection technology with voice-bio to replace knowledge-based authentication with a more automated and secure multi-factor authentication approach
  • Key insights from the 2019 State of Call Center Authentication survey

Check out the incredible speaker line-up to see who will be joining David.

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