June 22 - 26, 2020 | Caesars Forum

James Dodkins

Founder and Customer Experience Rockstar ROCKSTAR CX

James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'.

Not only is James a rockstar consultant and trainer, he is also an international keynote speaker and #1 Best Selling author

James has been mentioned as one of the world’s top customer experience influencers, been featured in Forbes and has also been described as a ‘CX luminary’.

Why James?

James brings entertaining life to the CX through his "Rules for Rockstars" musical presentation that blends some of the most fun elements of a rock concert with the conference main stage.  Don't miss his closing presentation prior to our cocktail reception followed by his book signing 136 Ideas for Rockstar Customer Engagement.

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

6:25 PM ROCKSTAR KEYNOTE: The Rules for Customer Experience Rockstars

In this high energy, entertaining and musical keynote, “Customer Experience Rockstar” James Dodkins will share stories, ideas, frameworks and mindsets that will guarantee that you turn your customer experience up to 11 out of 10. James will feature 3 of his 5 “Rules for Rockstars”.

136 Ideas for Rockstar Employee Engagement book signing follows the keynote.

Check out the full Event Brochure!

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019


Meet the Customer  (throughout the expo hall)
Hear directly from the clients of our vendors at their booths. Participate in Meet the Customer, gamify vendor sourcing, and win prizes along the way.

Brilliance Clinics  (in the CCW Digital Lounge, center of the expo hall)
CCW’s top influencers make themselves available for consultations with CCW attendees.  Address your biggest customer contact challenges while onsite!  Take the opportunity to meet CCW influencer Jeremiah Webb.

Meet, Greet and Books Signings  (in the CCW Digital Lounge, center of the expo hall)
James Dodkins: 136 Ideas for Rockstar Employee Engagement
Annie Meehan:  The Pineapple Principle

Check out the incredible speaker line-up to see who will be joining James.

Download The Latest Agenda