CCW HAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Joshua Tye

Director, Customer Experience Compass Group

Joshua Tye is a strong achiever with a history of developing teams and creating winning business partnerships. Joshua has demonstrated a successful history of leadership with achievements as such as: negotiating a 25 billion dollar contract, scaling businesses to 12 times its size and skyrocketing key indicators up by 71%. Among many achievements his proudest and most notable is the development of deeply committed and engaged teams, where he has reduced employee turnover by 112%, as well as developed and mentored leaders. Joshua’s free time is spent on a piano, volunteering to aid refugees at soup kitchens and reading a new book weekly.

Why Joshua?
Joshua’s engagement with his teams has resulted in eliminating barriers, the implementation of strong business processes that garner financial success and employee engagement that is second to none. At CCW Vegas, Joshua will discuss how the A3 Problem-Solving method will bring continuous improvement for the contact center.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

2:05 PM A3 Problem-Solving and Continuous-Improvement for the Contact Center

  • Applying lean application and lean thinking methods for reduced call times and re-education
  • Leveraging agent empowerment for agent motivation

Check out the incredible speaker line-up to see who will be joining Joshua.

Download The Latest Agenda