Matt Cecil


Senior Manager, Chat Strategy
Verizon

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019


8:15 AM Professor Customer: Utilize Customer Insights To Define Strategies That Improve Training and Coaching Effectiveness

Customer Experience is one of the most talked about opportunities today, and the reason is simple - organizations that focus on customer experience see happier customers, reduced churn, and increased revenue - leading to higher profits. Most organizations don't even realize that their customers feel it requires "high-effort" to do business with them. Learn how leveraging your customer experience insights can dramatically impact your organization's Training and Coaching Effectiveness to see almost immediate results. 

Check out the incredible speaker line-up to see who will be joining Matt.

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