Senior Manager, Chat Strategy
8:15 AM Professor Customer: Utilize Customer Insights to Define Strategies that Improve Training and Coaching Practices
In this workshop, you will learn from real results how to use HI + AI to positively impact people, process, technology and revenues. Learn why CX is important and the steps to create your own CX strategy – from statistical modeling to predictive/prescriptive mapping and behavior-driven ROI. You will be able to understand ROI associated with specific behaviors, why CX is important and how to implement your CX strategy.