June 24 - 28, 2019
The Mirage, Las Vegas

Matt Cecil


Senior Manager, Chat Strategy
Verizon


8:15 AM Professor Customer: Utilize Customer Insights to Define Strategies that Improve Training and Coaching Practices

In this workshop, you will learn from real results how to use HI + AI to positively impact people, process, technology and revenues. Learn why CX is important and the steps to create your own CX strategy – from statistical modeling to predictive/prescriptive mapping and behavior-driven ROI. You will be able to understand ROI associated with specific behaviors, why CX is important and how to implement your CX strategy.


Check out the incredible speaker line-up to see who will be joining Matt.

Download The Latest Agenda