June 24 - 28, 2019
The Mirage, Las Vegas

Nina Gines

Director, Member Services

2:05 PM A New Metric Mindset: Why Metrics Must Align with the Desired Experience

  • Identify actions that drive the experience
  • Benefits of redesigning actions, from cost savings to CSAT
  • How realigned metrics will lead to reduced attrition

Check out the incredible speaker line-up to see who will be joining Nina.

Download The Latest Agenda