June 24 - 28, 2019
The Mirage, Las Vegas

Richard Charette


AVP, Digital Experience Design (DXD) - WF Virtual Channels
Wells Fargo


11:25 AM Four Key Transformations to Become the Future Contact Center

  • Methodologies in your toolbox: lean, agile, design thinking
  • Develop a future-oriented vision
  • Take a digital first approach to all customer interactions


Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda