Richard Charette

AVP, Digital Experience Design (DXD) - WF Virtual Channels
Wells Fargo

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

11:25 AM Four Key Transformations to Become the Future Contact Center

  • Methodologies in your toolbox: lean, agile, design thinking
  • Develop a future-oriented vision
  • Take a digital first approach to all customer interactions

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda