Welcome to The Convenience Revolution. Whether you’re trying to out-service a competitor or disrupt an entire industry, creating less friction and being more convenient should be your strategy. When you raise the convenience bar, you create the next level of amazing customer experience. When you do, your customers will reward you with their money and their loyalty. In this high-energy and content-rich keynote, Shep will remind us of some of the most important customer service concepts and introduce a CX disruption strategy; convenience. He will highlight the six convenience principles that will fuel your plan to create less friction and an easier experience for your customers. Shep returns to the CCW main stage by popular demand, having delivering our CCW 2018 closing keynote address.
The Convenience Revolution book signing follows the keynote.