Thom San Filippo

VP, Customer Service and Experience Design Dow Jones

Why Thom?
Thom is an award-winning, multi-discipline professional with a record of global leadership and expertise in global customer service, customer experience and digital transformation to list a few.  At CCW Vegas, he will share his insight on Dow Jones’ 4 year investment in transforming their agent retention strategy and the sociological aspects. 

Monday, June 22, 2020 - CCWomen Summit

Monday, June 22nd, 2020

11:10 AM Expert Panel: The Importance of Female Mentorship + Allies to Transform Your Brand

Mentorship is known to develop personal and professional growth and a way to empower women in the workplace. Additionally, having an avid male ally who is a supporter of diversity and a champion for women can end gender disparities in corporations. As women, we face a myriad of challenges in the workplace, especially in regards to sustainable leadership. However, having a mentor and an ally can help better navigate these challenges and find practical solutions to build your brand and excel in business opportunities. 

This diverse panel will examine effective mentorship and how allies can be catalysts for change in the workplace. 

Wednesday, June 24, 2020 - Main Conference And Expo

Wednesday, June 24th, 2020

2:15 PM Cultivate a Competitive and Caring Company Culture

Culture is the character and personality of your organization.  It’s also a leading driver of employee retention.  How do your people, policies, and practices contribute to your workplace culture? How do the leaders in your organization directly or indirectly impact your culture?  In this session, we’ll explore:
  • How top employers invest in their culture and create workplaces that drive unusually high employee retention
  • The role of workplace policies in defining culture
  • How the degree, type, and frequency of communication contribute to culture

Check out the incredible speaker line-up to see who will be joining Thom.

Download The Latest Agenda