June 22 - 26, 2020 | Caesars Forum

Thom San Filippo

VP, Customer Service and Experience Design Dow Jones

Why Thom?
Thom is an award-winning, multi-discipline professional with a record of global leadership and expertise in global customer service, customer experience and digital transformation to list a few.  At CCW Vegas, he will share his insight on Dow Jones’ 4 year investment in transforming their agent retention strategy and the sociological aspects. 

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

12:00 PM What is your Contact Center Retention Strategy?

+ How Dow Jones invested 4 years in transforming agent retention
+ The power of pivoting from cost center to value generator
+ Sociological aspects of a larger retention strategy

Check out the incredible speaker line-up to see who will be joining Thom.

Download The Latest Agenda