VP, Customer Service and Experience Design Dow Jones
Why Thom? Thom is an
award-winning, multi-discipline professional with a record of global leadership
and expertise in global customer service, customer experience and digital
transformation to list a few. At CCW
Vegas, he will share his insight on Dow Jones’ 4 year investment in
transforming their agent retention strategy and the sociological
Check out the incredible speaker line-up to see who will be joining Thom.