Thom San Filippo, VP, Customer Service and Experience Design at Dow Jones

Thom San Filippo


VP, Customer Service and Experience Design
Dow Jones

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019


12:00 PM What is your Contact Center Retention Strategy?

+ How Dow Jones invested 4 years in transforming agent retention
+ The power of pivoting from cost center to value generator
+ Sociological aspects of a larger retention strategy

Check out the incredible speaker line-up to see who will be joining Thom.

Download The Latest Agenda