Troy Stevenson joined Uber in 2016 and he is the VP & Global Head of Community Operations at Uber. Previously, Troy led functions related to customer experience, support, insights and strategy at eBay and Charles Schwab. He began his career with the Boston Consulting Group, where he spent six years in BCG’s Chicago and New Zealand offices. He holds an MBA from the Wharton School and a BA from Northwestern University.
Troy's role leading all community operations includes oversight of the many end-to-end touch points designed and delivered by Uber. This includes both in-person touch points with the Uber driver network through physical locations but also all of the contact center interactions with drivers and riders. His holistic view of customer experience provides an excellent example of why a culture of customer-centricity paired with executive oversight are key to success in the experience economy.