Sponsors & Exhibitors

Becoming a sponsor at CCW gives you exposure to more than 2,500 customer care professionals. If you are looking for sponsorship opportunities, please contact us at info@customermanagementpractice.com or call Simon Copcutt at 1-212-885-2771.

Premium Sponsors

Website: http://www.genesys.com

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service... Read More

Website: http://www.five9.com

Five9 is the largest pure cloud contact center software provider with more than 2,000 customers and facilitating more than 3 billion calls per year. The Five9 VirtualContact Center and Predictive Dialer are revolutionizing the contact center industry, bringing the power of the cloud to customer service and sales organizations around... Read More

Website: www.avaya.com

Avaya enables the mission critical, real-time applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications—offered on premises, in the cloud, or a hybrid. Today’s digital world requires... Read More

Website: http://www.servicenow.com

Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow... Read More

Website: https://www.ada.support/

As the market leader in Automated Customer Experience (ACX), Ada personalizes engagement across the customer journey by putting the power of AI in the hands of the people who know your business best.  Ada makes it simple for non-technical teams to build an automated, enterprise-class chatbot platform that saves time,... Read More

Website: https://livevox.com/

LiveVox is a leading provider of enterprise cloud contact center solutions, managing 12+ billion interactions annually. With 15+ years of pure cloud expertise, we empower effective channel of choice engagement strategies. Our risk mitigation and security capabilities help our clients adapt to changing business environments. To learn more, visit Livevox.com. Read More

Website: www.odigo.com

Odigo helps big organizations connect with individuals through world-class, cloud-based contact center solutions. Our cutting-edge, proprietary technologies enable a seamless, efficient, omnichannel experience for your customers and a satisfying, engaging experience for your service agents.Odigo serves more than 400,000 agents and business users globally. With a 25-year history of industry... Read More

NICE inContact
Website: www.niceincontact.com

NICE inContact is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s No. 1 cloud customer experience platform, NICE inContact CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation to help companies act smarter... Read More

IBM Watson
Website: https://www.ibm.com/watson/

IBM Watson represents a new era of computing in which AI systems can ingest and understand massive amounts of information, learn from training and experience, and produce powerful insights to help enhance human decision-making, productivity, and creativity. Watson can understand all forms of structured and unstructured data, learn and reason... Read More

Website: https://www.edgeverve.com/

EdgeVerve Systems, a wholly-owned subsidiary of Infosys, develops innovative software products and offers them on premise or as cloud-hosted business platforms. Our products help businesses develop deeper connections with stakeholders, power continuous innovation and accelerate growth in the digital world. We power our clients' growth in rapidly evolving areas like... Read More


Website: https://www.kryonsystems.com/

Kryon is a leader in enterprise automation, offering the only platform on the market which encompasses both Process Discovery and Robotic Process Automation (RPA). This end-to-end solution maximizes ROI and cuts implementation time by up to 80%. Powered by proprietary AI technology, Kryon Process Discovery™ automatically generates a comprehensive picture... Read More

8x8, Inc.
Website: http://www.8x8.com

8x8, Inc. (NYSE:EGHT) is a leading provider of global cloud communications and customer engagement solutions with over a million business users worldwide. 8x8 helps enterprises engage at the speed of employee and customer expectations by putting the collective intelligence of the organization in the hands of every employee.  Read More

A&T Contact Center Solutions
Website: http://www.att.com/contact-center

AT&T delivers contact center solutions that help to deliver break-through customer experiences. AT&T has over thirty years’ experience in contact center optimization. We work with many Forbes 50 enterprises and other global market leaders. Our expert consultants work with you to carry out a business audit, capturing the relevant processes,... Read More

Website: http://acqueon.com/

Acqueon is a conversational AI company that offers a comprehensive suite of products that transform every customer interaction into an intelligent conversation. With Acqueon, enterprises can orchestrate and personalize omni-channel engagements across customer journeys at scale. Powered by its proprietary AI platform - AIQ, machine learning algorithms, and predictive analytics,... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is an award-winning, global business outsourcer with locations in the United States, the Dominican Republic, Australia and the Philippines. With 7,000+ staff and 12-years’ experience, we deliver intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education... Read More

Website: www.addasound.com

Originated from Denmark, a country that leads the world’s sound technology, ADDASOUND is a top global manufacturer and provider of intelligent voice and unified communication devices.  The founders are a reputable team with strong expertise in electro-acoustics, whose members built an international reputation through developing and designing many award winning... Read More

Website: http://www.alorica.com

At Alorica, we only do one thing -- we make lives better. How? By creating insanely great experiences for customers -- online, on the phone and through social media. From acquisition and sales to customer care and support, Alorica provides a host of world-class services, including customer relationship management and... Read More

Alta Resources
Website: http://www.altaresources.com

Alta Resources provides customer management business-process outsourcing for leading brands in many industries, including CPG, health insurance and entertainment, retail, and health insurance. With its service lines – care, sales, e-commerce, back office and fulfillment – working in tandem, clients can seamlessly integrate their core business processes through a single... Read More

Website: https://altsrc.net/

AltSource drives business excellence through custom technology solutions that solve critical business problems, optimize performance and fuel growth. AltSource’s in-house team of more than 125 technical and business strategists develop solutions that help clients reimagine how technology can transform their business. AltSource forges partnerships built on a strong understanding of... Read More

Amazon Web Services
Website: https://aws.amazon.com

For more than 11 years, Amazon Web Services has been the world’s most comprehensive and broadly adopted cloud platform. AWS offers over 100 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, and application development, deployment, and... Read More

American Customer Care
Website: http://www.americancustomercare.com

American Customer Care specializes in providing individualized contact with your customers. Our solid foundation of experience, combined with our dedication to maintaining expertise in the latest trends and technology, make us both a progressive and stable choice for any organization looking to enhance the customer experience. Our highly-trained agents are... Read More

Website: https://www.answeriq.com/

AnsweriQ’s Zero Contact Resolution (ZCR) drives improved CSAT, NPS, LTV and agent morale. ZCR includes self-service with AI-based deflection, intelligent triage and routing, auto response to cases, and IPA-based end-to-end automation of complex process cases. Self-service AI delivers up to 25% reduction in cases. Automated response and intelligent process automation... Read More

Website: http://www.appian.com

Appian provides a leading low-code software development platform that enables organizations to rapidly develop powerful and unique applications. With core capabilities including case management, intelligent business process management and seamless multi-channel integration, Appian can connect, extend, or replace components of customer engagement center environments. The applications created on Appian’s platform help companies quickly... Read More

Website: https://www.aspect.com/

Aspect is on a mission to simplify and improve customer engagement. Our enterprise software is used by millions of agents every year and supports billions of consumer interactions around the world. Our best-of-breed contact center and workforce optimization applications help companies keep agents engaged while providing exceptional customer service experiences.... Read More

Authority Software
Website: http://www.authoritysoftware.com/

Authority Software provides cloud-based workforce optimization solutions for contact centers with a fully integrated suite of products that includes quality recording management, scripting, workforce management and patented PCI compliance applications that are easy to use and can be deployed in record speed.  The company’s proprietary rapid development platform facilitates customization... Read More

Website: https://bics.com/

For enterprises looking to realise the cost and productivity benefits of cloud communications for a distributed workforce, BICS offers a one-stop solution including a self-service online portal for numbers provisioning for fixed and mobile DID as well as toll-free numbers.  Users can connect with customers and colleagues in any country... Read More

Website: www.blueleap.com

BlueLeap's SaaS message management platform, Dialogue, provides conversational message management, control and compliance, for marketing and support teams, across mobile messaging applications and cloud APIs.  Globally proven and GDPR compliant our application is used by thousands of agents in over 32 countries. Read More

Website: www.bold360.com

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value. By leveraging the power of AI, Bold360 helps personalize and enhance every engagement – no matter where it takes place – allowing companies to deliver better and more consistent customer experiences seamlessly across both A.I. and... Read More

Bright Pattern
Website: http://www.brightpattern.com

Bright Pattern provides the most simple and powerful contact center for midsize and enterprise companies. With the purpose of making customer service brighter, easier, and faster than ever before, Bright Pattern offers the only true omnichannel cloud platform that can be deployed quickly and nimbly by business users. Bright Pattern... Read More

Website: http://www.calabrio.com

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall... Read More

Call Journey
Website: http://www.calljourney.com

Call Journey is all about Voice Data. Our mission is to unlock every business conversation and add Voice into the Enterprise data mix. Our passionate Conversation experts bring together Natural Language Processing and Artificial Intelligence to create an industry-leading Conversation analytics ecosystem. Using this technology to harness the power of... Read More

Website: http://www.callminer.com

CallMiner helps businesses and organizations improve contact center performance and gather key business intelligence by automating their ability to listen to every customer interaction. CallMiner's market leading cloud-based voice of the customer analytics solution automatically analyzes contacts across all communication channels: audio, chat, email, and social. CallMiner offers both real-time... Read More

Certified Languages International
Website: www.certifiedlanguages.com

Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreting, video remote interpreting (VRI), document translation services, and assessment services for interpreting skills and language proficiency. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing... Read More

Website: https://chatbase.com/welcome

Chatbase is a cloud service for designing, analyzing, and optimizing any conversational experience. Our newest product, Chatbase Enterprise Edition (available via Early Access Program), helps contact centers unlock hidden insights from chat or call logs to get critical data for creating the right AI-powered virtual agent. They can then use... Read More

Website: https://www.chetu.com/telecom.php

Chetu is a premier custom software solutions provider offering end-to-end Call Center software development services. Chetu’s elite team of experts engineer cloud call center software as well as virtual call centers, Automatic Call Distribution (ACD) software, auto/predictive dialers, manual/progressive dialers, call/IVR scripting, call monitoring and barge capabilities, live chat channels,... Read More

Cirrus Response
Website: https://www.cirrusresponse.com/us/cloud-contact-center

Cirrus is the CCaaS solution that makes managing contact effortless; saving you both money and time. In fact, it works so well, you can forget about the technology and focus on delivering real results for your business and your customers. We can help you leverage the most complete omni-channel contact... Read More

Website: www.clarabridge.com

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.  Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source... Read More

Cloud Call Center Search
Website: www.cloudcallcentersearch.com

Cloud Call Center Search is a team of 25-year call center technology experts that lead our clients through a highly cluttered call center technology marketplace.  We help them select the best solution for their unique business goals and needs. Our experts simplify the selection process by matching companies with cloud... Read More

Website: http://www.cogitocorp.com/

Cogito provides human aware technology to help professionals elevate their performance. Cogito’s AI instantly analyzes hundreds of conversational behaviors to provide live in-call guidance combined with a real-time measure of customer experience. The technology is augmenting the emotional intelligence of thousands of agents in the world’s most successful enterprises –... Read More

Website: http://www.comm100.com

Comm100 is an award-winning global provider of omnichannel customer experience solutions powered by automation, AI and a friendly interface that's fast and simple for both visitors and agents. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Comm100... Read More

Website: concert8.com

Concert 8 Solutions Inc. is a Canadian based, full-service, Business Process Outsourcing provider for the new economy. Concert 8 provides a complete range of outsourcing services including virtual staffing, multi-platform customer service, sales and support over Voice, E-mail, Live Chat & Social Media. We turn clicks into sales.   Read More

Website: yourchatteam.com

Our ‘YourChatTeam’ division specializes in providing Live Chat staffing solutions for business websites. Our highly trained live chat experts combine advanced analytics with live chat to proactively engage with website visitors in real time, answering questions, driving engagement, while increasing sales and lead generation. Read More

Content Guru
Website: http://www.contentguru.com

Content Guru is a global leader in cloud-based contact center and communications solutions. Its multi-award-winning storm platform is used internationally by some of the world’s largest organizations, in sectors ranging from financial services to government, and utilities to travel, including the NHS, Rail Delivery Group, and Sodexo. These clients continually... Read More

Website: https://www.convergentusa.com/outsourcing/

Convergent Outsourcing, Inc. is one of America’s largest, global business process outsourcing companies, with call centers in the US, Central America, and the Philippines. We are a highly responsive and integrated customer engagement organization, helping client’s optimize relationships with their customers through enhanced, unified communication. We deliver customer service programs... Read More

Website: http://www.copc.com

COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call... Read More

Crios Group
Website: www.criosgroup.com

Crios Group is made up of Ireland’s leading Business Process Outsourcing (BPO) companies showcasing a vibrant Irish BPO sector. Ireland is the only English speaking county in the Eurozone and with the youngest population in Europe along with ready access to other European Union member countries is an ideal location to... Read More

Website: www.csgi.com

One of the biggest complaints customers have is inconsistency with how brands communicate with them. With disconnected communication channels and siloed departments, communicating with customers can be near impossible. An exceptional customer experience starts with the ability to connect with subscribers, customers and callers anytime, anywhere, on any channel. CSG... Read More

Website: www.datamark.net

DATAMARK Inc., a provider of contact center and business process outsourcing (BPO) services since 1989, employs more than 2,500 at our delivery centers in the United States, Mexico and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are... Read More

Website: https://www.dialpad.com/

Dialpad is a cloud-based, AI-powered communications solution built on the Google Cloud Platform for unmatched security, reliability and scalability. Its product suite covers the full range of modern business communications needs with Talk, Support, Sell and UberConference and integrate seamlessly with other business-critical cloud applications such as G Suite, Salesforce,... Read More

Website: http://www.directly.com

Directly is an emerging leader in CX Automation, helping companies deliver better customer service at scale, while creating economic opportunity in the AI economy.Companies like Airbnb, Microsoft and Samsung use Directly to put expert users at the heart of their AI, resolving up to 40% of support inquiries at 60-80%... Read More

Website: https://diversifyoss.com/

Diversify is the trusted leader in offshoring— connecting businesses to digitally-empowered global workforces in Manila, Philippines. As more companies look at offshoring to maintain competitiveness, finding a provider that puts your business needs first is paramount. Diversify will work collaboratively with you to develop a tailored long-term strategy that will... Read More

Website: https://www.dvsanalytics.com/

DVSAnalytics Inc. (DVS) workforce optimization solutions (WFO) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. The Encore® WFO solutions include interaction recording, analytics, quality and performance management, workforce management, reporting, and a powerful set... Read More

Website: http://www.eckoh.com/us/

Eckoh is an expert global provider of secure payment products and customer contact solutions. At CCW, talk to us about how to solve the following challenges: PCI DSS ComplianceNeed to reduce fraud risk and the scope of PCI DSS compliance within your contact center? Eckoh can take away the worry of... Read More

Website: https://eclerx.com/

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services that use a blend of proprietary technology and the combined industry expertise of 9,000+ highly-educated analysts to support our clients’ evolving needs. Our suite of offerings enhances the customer experience... Read More

Edify Labs, Inc.
Website: https://www.edify.cx/

Edify Labs, Inc. is a global, highly configurable communications platform with the goal of strengthening connections with customers and across teams. Co-founded by Cameron Weeks and Bracken fields, Edify is the newest innovator in cloud-based customer experience solutions. Edify combines the core functionality of Communications Platform as a Service (CPaaS),... Read More

Website: http://www.educationfolder.com

EducationFolder is an innovative suite of Contact Center performance management tools which is revolutionizing the way coaching and training effectiveness is measured.  High performance is achieved by combining tools and processes with willing people who are held accountable to the defined processes. Our tool ensures this accountability in a simple... Read More

Website: http://www.egain.com

eGain customer engagement solutions make digital transformation easy for leading brands. Based on a unified omnichannel platform for AI knowledge-powered customer engagement, our top-rated cloud applications for web, mobile, social and contact centers help deliver connected customer journeys across touchpoints, while enabling the business to optimize those journeys and contact... Read More

Enghouse Interactive
Website: https://www.enghouseinteractive.com/

Enghouse Interactive (booth 723) delivers AI innovation. The company was recently awarded the IBM THINK2019 Excellence prize for Hybrid Cloud Innovation.  Enghouse AI Insights provides customers with comprehensive, actionable information extracted from all their customer interactions, transforming the contact center into a revenue growth platform and helping deliver the most... Read More

Website: http://www.eperformax.com/

Since 2002, ePerformax Contact Centers & BPO has supported Fortune 1000 companies by providing effortless and personal omni-channel customer service to their English-speaking customers around the globe. Whether it’s customer care, inbound sales, billing/account support, website navigation support, technical support, or travel reservations, our team is a virtual extension of... Read More

Etech Global Services
Website: http://www.etechgs.com

Etech Global Services is a leading provider of customer engagement loyalty solutions serving some of the world’s most trusted brands. Etech is trusted with their most precious assets- their customers. Why? Because Etech honors commitments and delivers; the result is measurably changing behavior while driving business growth and profitability through... Read More

Website: https://www.execvision.io/

ExecVision is the only Conversation Intelligence software designed by seasoned sales and customer success professionals. ExecVision uniquely empowers organizations to coach people efficiently at scale, improving rep performance, and driving human behavior change. ExecVision analyzes existing call recordings by leveraging AI to unlock key insights, flag coachable moments, interpret emotion and... Read More

First Orion
Website: https://firstorion.com/

First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including... Read More

Five Star Call Centers
Website: http://fivestarcallcenters.com/

Taking care of people. At Five Star Call Centers, it’s what we proudly do - everyday. It drives us to bring clients the best solutions for their specific business needs. It drives our associates to provide exceptional service that keeps the customer happy.Our Midwest-based associates deliver inbound call, email, chat,... Read More

Website: https://fonolo.com/

Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile, or inbound calls. Our patented call-back technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can... Read More

Website: https://www.freshworks.com/

Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks' is designed to work tightly together to increase collaboration and help teams better connect and communicate with their customers and co-workers. The company's cloud-based suite of SaaS products is widely used by over 150,000 organisations across the world... Read More

Website: https://www.gameffective.com/

GamEffective engages employees to drive performance, motivation and learning. Its platform uses the principles of behavioral psychology, motivation and gamification as well as next-gen learning. On the performance side, it drives daily employee goals and engagement, like a fitness tracker for work. On the learning side, it is a push... Read More

GC Services
Website: https://gcservices.marketing

GC Services is an award-winning business process outsourcer providing multi-channel and multi-lingual contact center solutions to some of the nation’s most respected brands. We proudly represent a diverse array of industries including automotive, banking and financial services, cable and satellite, consumer goods and electronics, retail, shipping and transportation, technology, telecom,... Read More

Website: www.getfeedback.com

GetFeedback powers brands with the customer experience solution they need to exceed customer expectations. By combining sleek, customizable surveys with real-time analytics, GetFeedback allows companies to listen to customers at every turn of their journey and on any device. Whether implemented through Salesforce (It’s the #1-rated survey solution for Salesforce)... Read More

Website: http://www.helloglobo.com

GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights. Through GLOBO’s omni-channel platform, GLOBO HQ, organizations gain access to a comprehensive suite of translation and interpreting solutions in order to interact with consumers across 250 languages. GLOBO’s community of thousands of vetted,... Read More

Website: www.glowtouch.com

GlowTouch delivers customized contact center, business process, and technology outsourcing solutions. Regardless of the size of your business, our dedicated support model provides the same quality and attention for every client so we can successfully deliver performance that improves all stages of your customers’ journey. We are a Women’s Business Enterprise... Read More

Website: https://www.govolution.com/

Govolution is a leader in ePayment solutions, including purpose-built contact center solutions that improve customer experience and optimize agent workflows with integrated multi-channel engagement. Velocity Payment System is certified with all major payment processors in the U.S., is re-offered by many of the largest banks in the country and provides... Read More

Website: https://www.gridspace.com/

Gridspace makes software for extracting structured data and analytics from conversational speech in real-time. The company was formed as a collaboration between SRI, the lab behind Siri, and a team of Stanford engineers. It is backed by Bloomberg, Wells Fargo, Santander, the ex-COO of Facebook, among others.The company's product enables... Read More

Help Lightning
Website: http://www.helplightning.com.

Help Lightning helps service organizations reduce costs and increase productivity through remote video collaboration. Our patented technology uses mobile merged reality to create a virtual interactive presence. Merging two real-time video streams allows an expert to virtually reach out and touch what their service tech or customer is working on.Using... Read More

Website: www.helpshift.com

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more... Read More

Website: https://i2x.ai/

Every customer conversation is rich with valuable data and information. i2x leverages the power of artificial intelligence to transform the human voice into actionable insights at the speed of a face-to-face conversation. i2x captures, understands, and delivers knowledge from phone conversations to optimize business processes, drive conversions, and consistently delight... Read More

Website: https://imimobile.com/

IMImobile is a cloud communications software and solutions provider that helps organizations use mobile and digital technologies to transform how they communicate with and deliver services to their customers. From the use of AI-powered chatbots, to enabling live chat with between customer service agents and customers across mobile and digital... Read More

Website: https://www.inbenta.com

Inbenta is a global pioneer in a new class of enterprise semantic search technology that dramatically improves the experience of online customers. Driven by self-service, Inbenta offers artificial intelligence solutions uniquely tailored for e-commerce and customer support. By augmenting customer experience and self-service, Inbenta has helped over 250 of the world’s... Read More

Inference Solutions
Website: https://www.inferencesolutions.com/

Inference provides an Intelligent Virtual Agent platform that helps businesses automate routine and repetitive conversations, freeing live agents to handle more complex customer interactions. It was designed to be packaged and resold by telecommunications carriers and contact center software providers. Service providers can easily con figure service offerings for resale to... Read More

InfoCision Management Corporation
Website: http://www.infocision.com/

InfoCision is a strategic partner providing trusted contact center solutions to leading brands for over 35 years.  With over 3,000 professional agents across 11 domestic campuses, we thrive on becoming a seamless extension of your organization and leveraging analytics to maximize your return on investment. Read More

Website: https://www.interactions.com/

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More

Inspiro Relia Inc.
Website: https://www.inspiro.com/

Inspiro is a pioneering leader in global customer management with a network of 35,000 customer champions at 35 strategic locations including North America, Latin America, Australia, and the Asia-Pacific region. We blend tech-savvy and a people-centric approach to deliver multi-lingual, omnichannel solutions that create awesome customer experience.Garnering a 95% Net... Read More

Integrity Solutions
Website: www.integritysolutions.com

Integrity Solutions helps organizations align attitudes and beliefs around a customer-focused strategy so they can increase sales, strengthen customer relationships, develop great leaders and retain the best talent. We help our clients to understand what it means to be a truly customer-centric and act with integrity. Attitudes, values, and beliefs... Read More

Invest Northern Ireland
Website: https://www.investni.com/

Invest Northern Ireland is Northern Ireland’s regional economic development agency.  Our role is to partner with North American firms to help grow and support their global footprint.Northern Ireland has a well-established Business Services and Software Development sector. These sectors continue to grow in Northern Ireland with investments by companies such... Read More

Website: www.jabra.com

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace. Read More

Website: http://www.jacada.com

Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises helping them move further down an autonomous CX path. From guiding the contact center agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer... Read More

Language I/O
Website: http://languageio.com/

Language I/O provides software that uses a unique combination of human and machine translation to automate the translation of customer support content such as FAQs, emails and chat within Oracle, Salesforce and Zendesk. Language I/O’s products make monolingual customer support teams multilingual so every customer support team can talk to... Read More

Language Services Associates
Website: http://www.lsaweb.com.

Established in 1991, Language Services Associates (LSA) helps people and companies survive and thrive in a global environment.  Companies across the globe serving a diverse population depend on LSA’s full suite of language solutions to foster communication, build trust and meet goals, while receiving the best customer service experience possible.... Read More

Website: https://www.lightico.com/

Lightico’s Last Mile Customer Experience Technology enables contact center agents to accelerate sales and service requests to address business-critical CX gaps. With Lightico, while on a call, customers digitally sign documents, complete forms, share documents/ID, see images and videos and process payments securely. Lightico’s solution streamlines company processes and improves... Read More

Website: https://lumenore.com/

Business Intelligence and Analytics PlatformLumenore is a performance management technology platform designed for B2C companies with focus on developing their people. We provide companies with proven results and not JUST a software. Lumenore makes people better. It’s a human centered BI platform to enlighten businesses with insights.  Read More

Website: https://www.miarec.com/

MiaRec is a global provider of comprehensive Call Recording and Workforce Optimization solutions for contact centers and enterprises. MiaRec offers advanced contact-center functionality such as Call Recording, Live Monitoring, Reporting, Speech Analytics, Screen Capture and Agent Evaluation as an integrated all-in-one solution for optimizing contact center operations and improving customer... Read More

Website: http://www.mitel.com/

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go... Read More

Website: http://www.mlevel.com/

mLevel is an award-winning microlearning solution used to increase employee knowledge and retention. Contact centers and businesses alike use mLevel to effectively train employees, fill workday gaps, and increase customer satisfaction using VDI-compatible technology. Executives have seen a 32% increase in employee knowledge, 21% first call improvement, and a 7.3%... Read More

Monet Software
Website: http://www.monetsoftware.com

Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality assurance, and performance management and ensures flexibility, intuitive user experience, and reliability,... Read More

Next Caller
Website: http://www.nextcaller.com/business

Next Caller provides real-time call verification to Enterprise businesses to help them streamline their authentication process by reducing reliance on knowledge-based authentication questions and prevent social engineering and fraud in the call center. By analyzing call metadata, Next Caller determines whether a call comes from the device owning the number,... Read More

Website: www.nguvu.com

nGUVU offers an employee engagement platform to build employee engagement and intrinsic motivation through positive human emotions and user experience with immediate and constant recognition and feedback. We empower agents by means of a fun and immersive user experience with automated performance tracking features allowing for self-managing of their performance... Read More

NICE Nexidia
Website: https://www.nice.com/analytics

The NICE Nexidia Customer Engagement Analytics solutions enable organizations to capture and analyze all customer interactions and lifecycle events to get a complete view of the customer journey, helping you solve your most crucial business problems and measurably improve your customers’ experiences. Powered by omnichannel speech and text analytics and... Read More

Website: http://www.nobelbiz.com

NobelBiz™ is a world-class Telecommunications, Solutions and Business Intelligence company dedicated to improving performance and compliance for the Contact Center market. Since 2005, we have provided award-winning cloud solutions, performance-based routing, data aggregation on a business reporting platform that is reducing call frequency and improving contact rates. Together with our... Read More

Noble Systems
Website: http://www.noblesystems.com

Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Unified Communications, Business Process Management and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble’s CPE, CaaS and innovative premise/cloud hybrid platforms to manage millions of customer contacts each day.... Read More

Website: www.nuance.com

Nuance Communications, Inc. is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The Company delivers solutions that can understand, analyze and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance works... Read More

Website: https://observe.ai/

Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More

Website: https://omilia.com/

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack, large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on... Read More

Website: www.opentext.com

OpenText™ Qfiniti delivers a unified, centrally managed platform for multichannel interaction analysis, with real-time agent support, workforce management and contact center performance management capabilities. Engineered to operate seamlessly together, each component can be deployed as a standalone product as necessary to solve the most urgent contact center management needs. The... Read More

Outsource Consultants
Website: https://outsource-consultants.com/

Outsource Consultants is a call center referral and advisory firm that helps companies find the best high-performing outsource call centers. Our experts have over 25 years of call center and BPO industry experience and have vetted and screened over 500 of the finest nearshore, offshore and U.S. based call centers.... Read More

Website: https://www.payactiv.com/

The leader in Earned Wage Access, PayActiv is a socially responsible, holistic financial wellness service that increases employee retention, recruitment and engagement. PayActiv provides your employees instant access to their earned but unpaid wages so they can plan, use, and save their money while avoiding late fees, overdrafts, and expensive... Read More

Website: https://www.pindrop.com/

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop®... Read More

Website: http://www.Pipkins.com

A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm is a leading supplier of workforce management software, providing sophisticated, cloud-based forecasting and scheduling technology, as well as other fully integrated solutions for performance management, real-time adherence, time and attendance tracking, task tracking,... Read More

Website: https://www.poly.com/us/en

Poly is the new company name for the now-combined Plantronics and Polycom – please see there. Read More

Website: https://www.poly.com/us/en

Formed from Plantronics and Polycom, Poly is the global communications company that powers authentic human connection and collaboration. Face to face, we sift and sort millions of verbal and non-verbal cues to glean meaning. Poly is finding new ways to inject these cues into audio and video communication to replicate... Read More

Website: http://www.plivo.com

Plivo is a Cloud API Platform and a Global Carrier Services Provider for Voice Calls and SMS. Our mission is to simplify global telecom and enable access to quality cloud communications. Our platform powers some of the leading Contact Centers across the globe. With 140+ team members, 100+ in-country direct... Read More

Website: https://procedureflow.com/

ProcedureFlow is a reimagined contact center knowledge base. It makes the most complicated information easy and intuitive to create, maintain and use, even in highly regulated and complicated industries. We provide every employee with the exact information they need to handle any contact scenario, making employees confident in their abilities... Read More

Website: www.proscheduler.com

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user... Read More

Website: https://www.ptw-i.com/

Headquartered in the Bay Area, Pole to Win (“PTW”) is a leading global provider of services to software and technology-focused markets including mobile apps, games, interactive media, disruptive technologies, and e-learning.  For over 24 years, PTW has delivered results for our Clients with a focus on Customer Experience, Quality Assurance,... Read More

Quovim C3
Website: www.QuovimC3.com

Quovim C3 provides complete contact center solutions, support and personalized consulting services that enable organizations to optimize client communications. An Aspect and Genesys Gold Partner, Quovim C3 delivers custom solutions and expert guidance throughout the business planning and implementation process. Organizations with service, distribution and retail centers benefit from greater... Read More

Website: http://rdicorp.com/

RDI is a comprehensive business solutions provider that strategically and consistently secures results for its clients, leading to ongoing success. Its suite of services, which includes digital marketing, IT management, market research and call center support, offers fully customizable solutions to meet each client’s individual needs. Founded in Cincinnati in... Read More

Website: https://www.responsetap.com/us/

Providing the missing piece of data to optimize marketing spend and make call centers more efficient, Call Intelligence from ResponseTap gives brands incomparable power. ResponseTap provides information from the user’s customer journey so that the call center can dynamically route the call to the most relevant agent for the job.... Read More

Website: http://www.speedtocontact.com

Ricochet360 is the All-In-One Dialer, CRM & Marketing Automation Platform. It is ideal for inbound & outbound call centers looking to improve results and enhance productivity by automating workflows. Ricochet360 includes a fast Auto Dialer to beat competitors to internet leads; integrated Cloud Phone System to route, track and maximize... Read More

Website: https://securelogix.com/

SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More

Website: https://semafone.com/

Found in more than 25 countries on five continents, Semafone provides contact center data security and compliance solutions for many of the world`s leading brands; helping them safeguard their customers, minimize the risk of brand-damaging data breaches and ensuring compliance with regulations including PCI DSS. Read More

Website: http://www.sennheiser.com

Sennheiser develops cutting-edge headsets that feature incredible sound quality and unparalleled ergonomic designs. Its complete product portfolio which includes headsets for mobile phones, contact centers, offices, unified communications, gaming, and VoIP preserve users’ hearing, maximize comfort and are adaptable to environments and ever-changing technology. Read More

Website: https://sharpencx.com/

Sharpen Technologies is a customer experience technology provider that offers a cloud-native, agent-first, omni-channel contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Sharpen’s proprietary Agent Experience Score (AXS) gives contact centers a new way to measure and track not only performance, but overall agent... Read More

Simply Contact
Website: https://simply-contact.com/

Simply Contact is the Eastern Europe BPO Center working with clients all over the world. We provide Customer Care; Inbound&Outbound Sales; Back Office Support; Technical Support; Surveys&Questionnaries Services; Ordering Service. Simply Contact has an expertise in Telecommunications, Aviation &Travel, Finance & Banking, eCommerce & Retail Industries.  500+ agents provide BPO... Read More

Website: http://www.smartaction.ai

SmartAction was founded as an Artificial Intelligence (AI) research company in 2002 and is now the leading provider of AI-powered virtual agents for customer service. SmartAction uses proprietary conversational AI to automate conversations that used to be handled by call center agents over phone, chat, and text. SmartAction has nearly... Read More

Website: https://smooch.io/

Smooch connects any customer experience software to all the world's messaging channels for a more human customer experience. Since 2015, Smooch has enabled global software companies and brands like Oracle, Zendesk, Genesys, Freshworks, Lithium, Sparkcentral, Four Seasons Hotels & Resorts, Uber and Betterment to deliver persistent, omnichannel conversations over any... Read More

Website: http://www.iqventures.com

SpeechIQ is a revolutionary, cost-effective speech analytics and quality management platform that makes it easy to unlock the vast amount of data within your call recordings.  Through an exceptionally easy to navigate platform, it’s easier than ever to analyze calls for compliance, script adherence, sales effectiveness, and more.   See why... Read More

Star2Star Communications
Website: www.star2star.com

Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface,... Read More

Website: https://www.stellarbpo.com/

Stellar Evolves the customer experience through integrated human & digital solutions. We solve our clients' challenges by providing integrated services in operations, consulting, digital, specialized services and technology. We partner with some of the best known brands, driving innovation to improve the way business is done. With expertise across multiple... Read More

Website: http://www.talentkeepers.com

Energize your employee engagement and agent retention efforts with TalentKeepers, the contact center industry leader in talent management strategies and solutions. Our proven, award-winning products span that the employee life cycle, igniting commitment, fueling engagement and enabling employees at all levels to excel in their role. We can help you... Read More

Website: http://www.talkdesk.com

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises... Read More

TASKE Technology
Website: http://www.taske.com/

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE. Read More

Website: https://www.taskus.com/

TaskUs provides next generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology. We are the leading provider of customer care and back-office support outsourcing.We provide Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational,... Read More

TCN Inc.
Website: https://www.tcnp3.com/

TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as... Read More

Website: http://www.teleopti.com

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting... Read More

Website: https://www.tetherfi.com/

Tetherfi redefines Customer Experience through an intelligent combination of bots, knowledge-base and humans for interactions on any channels and device. Our innovative modular architecture simplifies the digital transformation journey for enterprises with agility and cost efficiency.Some of uses cases of our solutions:Launching digital bank in new market with Digital &... Read More

Website: http://www.tethr.com

Tethr helps organizations unlock value from the voice channel. Tethr’s conversation intelligence platform combines powerful AI and a decade of customer research to analyze phone calls and offer insights that can improve sales, loyalty, efficiency and compliance. Learn more at tethr.com.  Read More

The Results Companies
Website: http://www.theresultscompanies.com/

For over 10 years, Results has served as a premier global customer experience provider for Fortune 500 companies and has designed, built and operated award-winning contact centers that have set the standard for innovative customer-focused contact solutions. We’re experts in hiring and developing the best people, leveraging analytics to deliver... Read More

Website: https://www.thinkowl.com/

ThinkOwl - The first service desk software based on Artificial Intelligence (AI) that understands customers and employees. 360° overview of all customers and processes. AI automates your inbox: around 85% of all incoming documents, emails and messages are automatically assigned to the right processes and people. Your helpdesk for all... Read More

TouchPoint One
Website: http://www.touchpointone.com

TouchPoint One is the leading provider of performance optimization solutions for contact centers. The Company’s Acuity product is a full-featured employee engagement and performance management platform that enables improved decision making, workforce development, process execution, and cost containment at every operational level. TouchPoint One customer contact solutions deliver the rich... Read More

TransPerfect Connect
Website: http://www.transperfectconnect.com

TransPerfect Connect is a leading provider of global call center services, business process outsourcing (BPO), and remote interpreting solutions including over-the-phone interpretation (OPI), video remote interpretation, as well as multilingual email and chat support. With services in over 170 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables... Read More

Website: http://www.trustid.com

Acquired by Neustar in January 2019, TRUSTID is a leading provider of caller authentication, identity and risk solutions. TRUSTID works with financial institutions and other enterprises to authenticate callers using a caller’s phone as an ownership-based authentication token that puts trusted callers into the fast lane, before their calls are... Read More

Website: http://www.ttec.com

TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and... Read More

Website: http://www.twilio.com

Twilio's mission is to fuel the future of communications. Developers and businesses use Twilio to make communications relevant and contextual by embedding messaging, voice, and video capabilities directly into their software applications. Founded in 2008, Twilio has over 800 employees, with headquarters in San Francisco and other offices in Bogotá,... Read More

Website: www.getujet.com

UJET is reimagining customer support with leading innovation to modernize the customer service experience. With a passion for improving the customer experience, our tools offer a multichannel solution for voice, web, text and mobile app support. Compliant with SOC2 Type II and HIPAA certifications, security and data protection are paramount... Read More

Website: https://unbabel.com/

Unbabel is accelerating the shift towards a world without language barriers by enabling trustworthy, seamless and scalable translations between companies and their customers. International businesses trust Unbabel’s enterprise platform to open up and grow new markets by harnessing the power of Artificial Intelligence and a global community of mobile linguists.... Read More

Website: http://www.unicor.gov

Let Us Be Your Direct Line for Success… We call it smart-sourcing!Why send work offshore when we can provide contact center support at competitive rates in the USA!  In today’s economy, companies are searching for domestic business solutions to yield positive financial results.  UNICOR reinforces the merits of government and... Read More

Website: https://www.unymira.com/en/

Unymira is a leading provider of knowledge management and customer service solutions. Founded in 1977, few companies can boast more experience in the knowledge management field. Our comprehensive knowledge platform is unique on the market, offering both internal and external use, self-service, intelligent chatbots, social media integration and more. We... Read More

Website: http://www.verint.com

Verint® is The Customer Engagement Company™.   We help organizations simplify and modernize customer engagement, empower the workforce and the customer, and share real-time intelligence to drive real business impact. Our market-leading cloud and hybrid solutions leverage the latest in artificial intelligence, advanced analytics, and automation to help organizations improve the... Read More

Voci Technologies
Website: https://vocitec.com/

Voci’s technology and go-to-market has democratized the use of speech analytics within both large enterprises and SMBs. Our core belief is that the best technology is both powerful and accessible. Our technology has  been built with that purpose.  Voci leads in five critical outcomes required by business seeking disproportionate returns... Read More

Website: http://interpret.voiance.com/

Voiance is a division of CyraCom International, Inc, the leading provider of language interpreting services. Whether in-person or via phone, mobile app, or written text, Voiance bridges communication gaps for organizations that need rapid access to language assistance. The Company supports hundreds of languages and operates 24/7, impacting the lives... Read More

Website: https://www.voicebase.com/

VoiceBase is defining the future of deep learning and communications by providing unparalleled access to spoken information for businesses to make better decisions. With flexible APIs developers and enterprises can build scalable solutions with VoiceBase by embedding speech-to-text, speech analytics, and predictive analytics results into any big voice application or... Read More

Website: https://voicefoundry.com/

VoiceFoundry is a leading solution integration and technology supplier to customers focused on leveraging and utilizing Amazon Connect and peripheral AWS services surrounding the Connect ecosystem.  We specialize in the delivery of cloud-based enterprise contact center solutions and are uniquely focused on helping businesses improve customer engagement.  VoiceFoundry was one... Read More

Website: www.voxbone.com

Build your best business communications with Voxbone. Increase the efficiency of your comms with our agile, reliable and global cloud voice and messaging services that let you reach customers wherever they are. By consolidating in the cloud with a single SIP connection from Voxbone, you can halve the cost of... Read More

Website: www.voyant.com

Voyant is a cloud-based provider of business communication services offering a portfolio of communication services and API-based CPaaS services including SIP Trunking, Unified Communications, Messaging, Faxing and SD-WAN data services. As one of the only business communication service providers operating a nationwide tier 1 local voice network, Voyant has over... Read More

World Connection
Website: http://www.wconnection.net

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in... Read More

Yodel Voice
Website: https://www.yodelvoice.com/

We are Avatar Evolved. Yodel Voice is a turn key call solutions center using our avatar system via human direction. Our system enables any representative, regardless of location or accent, to sound professional and clear by using our avatars. We manage data collection, track live transfers and focus on delivering... Read More