AT&T Contact Center Solutions
AT&T delivers contact center solutions that help to deliver break-through customer experiences. AT&T has over thirty years’ experience in contact center optimization. We work with many Forbes 50 enterprises and other global market leaders. Our expert consultants work with you to carry out a business audit, capturing the relevant processes, touchpoints, and stakeholder imperatives.
AT&T Capabilities to improve customer experience
- Vision roadmap and solution design - We will help you design a contact center that exactly meets your needs.
- The right mix of cloud and on premises - We can provide the right mix of cloud, on-premises, or hybrid solutions
- Achieve virtually seamless integration - Integrate with your UC platform, your CRM and other crucial back-end systems
- Create a single customer view - Simplify and improve customer interactions with a single customer view for all channels and touch points.
- Harness automation, data, and new workflows - Embed intelligent automation and data technologies including AI, APIs, chat bots, and IoT
- Choose from industry-leading contact center solutions – we have strategic relationships with the biggest names in the industry including NICE inContact, Cisco, Genesys, Avaya, TTEC, Servion, CSGi, Verint, Softel
- AT&T contact center managed services - AT&T also offers a range of managed services, including performance reporting, incident management
With a comprehensive portfolio of contact center solutions, together with significant capabilities that integrates the contact center with the broader enterprise, AT&T has the track-record, experience, and global footprint required to transform the most demanding environment.