Teleperformance Digital Integrated Business Services (DIBS) is the new division formed subsequent to Teleperformance - the global leader in outsourced omnichannel customer experience management, acquiring Intelenet® Global Services - a global provider of high-end omnichannel customer experience management, back-office, human resources and financial & administration services. Through DIBS, Teleperformance is the only provider with the unique ability to offer an integrated human specialization and digital integrated solutions supported by global best practices with the highest security and quality standards across the spectrum
Teleperformance Digital Integrated Business Services (DIBS) brings together Intelenet, coupled with the existing non-voice businesses of Teleperformance. This specialized business unit with over 80,000 staff servicing over 160 customers the world over remains committed to deliver transformational business process solutions to raise the bar of Customer Service Excellence in the markets we serve. Overall DIBS adds to Teleperformance’s global structure with a combined strength of 279,000 workforce making it one of the largest IT services entity across the world with over 394 global delivery centers in 78 locations around the world. We serve almost 984 clients in over 275 different languages.
DIBS enables global businesses to drive revenue growth, optimize operational efficiency, and reduce operational costs, while increasing end-customer satisfaction due to its integrated solutions. This unit provides innovative, cutting-edge solutions, supporting customers across Contact Center solutions, F&A, HRO, IT solutions and security & compliance across the key verticals of Banking & Financial Services, Travel & Hospitality, Healthcare, Telecommunications, Insurance, Retail & new Economy.
This global services powerhouse strives to maintain agility and responsiveness by the combined knowledge and digital service offerings like RPA & analytics. DIBS also has a rich element of consulting inculcated with over 200 highly skilled data scientists, business & process consultants already on board.
Taking ahead the earlier legacy, and as a dynamic global service organisation, our people have great expertise and intricate knowledge of our customers’ markets, as well as best practices, processes and technologies to exceed expectations.