June 24 - 28, 2019 | The Mirage, Las Vegas

Reserve Your Passes for Customer Contact Week

DAY 1 – SITE TOUR EXPERIENCE DAY

Site Tour Experience 1: Zappos & Windham Professionals

Site Tour Experience 2: Zappos & GES

Site Tour Experience 3: T-Mobile Arena & Zappos

Site Tour Experience 4: GES & Zappos

Site Tour Experience 5: Windham Professionals T-Mobile Arena & TTEC

DAY 2 - CCW Technology & Innovation Focus Day
DAY 2 - PRE-CONFERENCE WORKSHOP DAY

Workshop 11: Next Generation Omni-Channel Contact Center: AI, NLP, Web Chat & Chatbots

DAY 3 - MAIN CONFERENCE AND EXPO

IDG 1: Chatbots

IDG 3: Remote Agents

IDG 4: CX Automation

DAY 4 – MAIN CONFERENCE AND EXPO

IDG 42: Omnichannel

IDG 49: Customer Journey Mapping

DAY 5 – SITE TOUR EXPERIENCE DAY

Site Tour Experience 8: Zappos & Windham Professionals

Site Tour Experience 9: Zappos & GES

Registration Tools

ROI Toolkit/Convince Your Boss Letter: This toolkit includes useful information to help you justify your attendance at CCW Vegas.
2018 Post Show Report: Take a look at what you missed and lock in your registration for this year.
Top Reasons to Attend: This infographic includes 20 reasons you can't miss CCW.
Attendee List Snapshot: We'd be happy to send you a sample list of who's already confirmed to attend.

Ways to Save

Team Discounts: Majority of attending companies bring their entire team to Vegas. Contact us for more information on team discounts.
- End Users
  - Group of 3-4: Get 20% off when you register by 6/15
  - Group of 5+: Get 30% off when you register by 6/15
Non Profit/Government Discount: We offer a 20% discount off current pricing (on packages only) for non profit, government organizations. Contact us to receive the code.
Custom Pricing: If you're looking for custom pricing to attend CCW Vegas, contact us and we'll be in touch.

End User Vs. Vendor

Vendor Pricing is applied to any company that offers customer management products or solutions regardless of the role, responsibility, or job title of the executive considering attendance. This includes but is not limited to Customer Management Technology, Outsourcing Services, Consulting Services, and Customer Management Hardware or Software. It is at sole discretion of the CCW staff to determine the applicable pricing grid by considering these guidelines. Contact us at info@customermanagementpractice.com for more information.

Terms & Conditions

View our registration policy for full information about payment, cancellation, postponement, substitution and discounts.
Payment via Invoice: contact info@customermanagementpractice.com
CT residents or people employed in the state of CT must add 6.35% sales tax.
Payment not made at the time of registration will be subject to a $99 service charge.
CCW reserves the right to determine who qualifies as an end user. See above for classification.
All 'Early Bird' discounts require payment at time of registration and before the cut-off date in order to receive any discount.
Multiple discounts cannot be combined.