2020 CCW Excellence Awards

Congratulations to all the organizations and individuals recognized as this year's CCW Excellence Awards Finalists!

While we can't celebrate in person, we can't wait to honor these achievements at our virtual awards ceremony this August 25th at 2:00PM - 2:35PM ET.

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Best Contact Center CX Transformation

Canadian Red Cross

Gant Travel

Mastercard

Vera Bradley

Vivint Solar

Best Contact Center Culture

Lowe’s Companies Inc.

Mastercard

Microsoft

Southwest Airlines

U-Haul International

Best Contact Center Training & Development Program

Constant Contact

Khan Bank

Samsung Electronics America

SimplePractice

Superior Propane

Best in Class Contact Centers (Under 99 Seats)

Altus Group

Choice Recovery, Inc.

Dubai Electricity and Water Authority (DEWA)

Gant Travel

RoamRight, An Arch Insurance Brand

Best in Class Contact Center (100-199 Seats)

Bristol-Myers Squibb

Heartland Dental

SCAN Healthplan

Showdown Displays

WebMD Health Services

Best in Class Contact Centers (200+ Seats)

MTM

United Healthcare

UnitedHealthcare (FAST Team)

UPMC Health Plan

Customer Contact Leader of the Year

Asad Amjad Butt General Manager Call Centers, BPO, Workforce & Automation, Ufone (Pak Telecom Mobile Limited)

Jeremy Stroud VP, Patient Services, Heartland Dental

Jim Thomsen VP of Customer Care, Showdown Displays

Lynn Clarke, Former VP, Global Training & Support Services, Atlus Analytics, Atlus Group

Tom Nugent Director, NY Metro, Verizon

Automation Solution of the Year

Alorica

Interactions LLC

Kustomer

Unymira

Verint

BPO Solution of the Year

Acquire BPO

Etech Global Services, LLC.

InfoCision

Sitel Group

TaskUs

Disruptive Technology of the Year

Bright Pattern

Genesys

Talkdesk

TTEC

Verint

Omnichannel Solution of the Year

Clarabridge

LogMeIn

NICE inContact

Qualtrics

UJET

Training & Development Solution of the Year

Alorica

Axonify

Etech Global Services, LLC.

Ibex

TTEC

Workforce Innovation Solution of the Year

Cogito Corp.

Noble Systems

OpenText Corp.

TouchPoint One

Verint