2020 CCW Excellence Awards

Congratulations to all the organizations and individuals recognized as this year's CCW Excellence Awards Winners!

See all finalists here.

Best Contact Center CX Transformation

Gant Travel

Best Contact Center Culture

Southwest Airlines

Best Contact Center Training & Development Program

Samsung Electronics America

Best in Class Contact Centers (Under 99 Seats)

Altus Group

Best in Class Contact Center (100-199 Seats)

SCAN Health Plan

Best in Class Contact Centers (200+ Seats)

UPMC Health Plan

Customer Contact Leader of the Year

Jim Thomsen, VP of Customer Care, Showdown Displays

Automation Solution of the Year

Verint

BPO Solution of the Year

InfoCision

Disruptive Technology of the Year

TTEC

Omnichannel Solution of the Year

NICE inContact

Training & Development Solution of the Year

Alorica

Workforce Innovation Solution of the Year

Noble Systems