Congratulations to all the organizations and individuals recognized as this year's CCW Excellence Awards Winners!

See all finalists here.


Best Contact Center CX Transformation

Gant Travel


Best Contact Center Culture

Southwest Airlines


Best Contact Center Training & Development Program

Samsung Electronics America


Best in Class Contact Centers (Under 99 Seats)

Altus Group


Best in Class Contact Center (100-199 Seats)

SCAN Health Plan


Best in Class Contact Centers (200+ Seats)

UPMC Health Plan


Customer Contact Leader of the Year

Jim Thomsen VP of Customer Care, Showdown Displays



Automation Solution of the Year

Verint


BPO Solution of the Year

InfoCision


Disruptive Technology of the Year

TTEC


Omnichannel Solution of the Year

NICE inContact


Training & Development Solution of the Year

Alorica


Workforce Innovation Solution of the Year

Noble Systems