2019 CCW Excellence Awards Finalists


We're thrilled to announce the finalists for the 2019 CCW Excellence Awards! Congratulations to all of the organizations and individuals who have made their mark on the industry this year.

With a record number of applications, competition was tougher than ever, and the Judges reviewed many remarkable applications. We are recognizing the top impressive finalists for each category, and will be announcing the winner, runner up and three honorable mentions per category during the CCW Excellence Awards Gala on the evening of Tuesday, June 25th.

Please join us in applauding these outstanding finalists!


Customer Contact Leader of the Year

Aileen Allkins, Corporate Vice President, Microsoft

AnnMarie Romano, Director, Customer Service, AT&T

Brittany Hammon, Senior Manager, Trade Customer Support, Whirlpool Corporation

Christy Benskin, Senior Director, United Healthcare Group

Colleen McMahon, Sr. Director Revenue Cycle Contact Center, UPMC

Holly O'Neill, Chief Client Care Executive and Head of Consumer Client Services, Bank of America 

Magali L.M. Axson, Vice President, Client Services for the Participant Service Center, ADP

Randy DeCoursey, Vice President, Allstate Brand Operations, Allstate Insurance Company

Sherri Mikell, Vice President Member Services, Florida Blue

Tim Heidemann, Contact Center Director, College Hunks Hauling Junk & Moving


Disruptive Technology of the Year

Cogito Corp.

Etech Insights

Gridspace

Language I/O

Lightico

LIMITLESS Technology Limited

Noble Systems

Twilio

Unbabel

Verint


Best Contact Center Culture

AT&T Elite Contact Center

Bark

Electronic Arts

GreenPath Financial Wellness

Marina Bay Sands Singapore

Microsoft

Navy Federal Credit Union

Newegg

Southwest Airlines

United Healthcare


BPO of the Year

Acquire BPO

Alorica

Etech Global Services

GlowTouch

InfoCision

KM2 Solutions

Qualfon

SaviLinx

Sitel Group

The Office Gurus


Best in Class Contact Center (Under 99 seats)

3M Company

Aventri

College Hunks Hauling Junk & Moving

Dorel Juvenile

Gant Travel

Marm Assistance

Northwestern Mutual

RoamRight, an Arch Brand

Vyond

Y Design Group


Omnichannel Solution of the Year

Bright Pattern

Clarabridge

Genesys

Interactions

Jacada

LiveVox, Inc.

NewVoiceMedia

Nuance Communications

Omilia

Verint


Best in Class Contact Center (100-199 Seats)

Bark

Bullhorn

Canadian Blood Services

Idaho Central Credit Union

Klook

Showdown Displays

UnitedHealthcare

Valvoline

WebMD Health Services


Workforce Optimization Solution of the Year

Asurion

Noble Systems

Nuance Communications

OpenText

Paychex, Inc.

Start2Star Communications

Verint



Best in Class Contact Center (200+ seats)

Agilent Technologies

Allstate Insurance Company

Backcountry.com

Best Western Hotels and Resorts

Electronic Arts

Kromtech

Mailchimp

TIAA

UPMC

Whirlpool Corporation


Training & Development Solution of the Year

Alorica

EducationFolder LLC

Etech Global Services

InfoCision

Lumenore

ProcedureFlow

TTEC




Best Training & Development Program

Agilent Technologies

First American Title – SMS Division

Florida Blue

Gant Travel

Grubhub

Microsoft

Samsung Electronics America

TIAA

UPMC

UPMC Health Plan