2020 CCW Excellence Awards

Finalists Announced: August 10, 2020
Awards Virtual Ceremony: Tuesday, August 25, 2020

Cheryl China

SVP Escalations Citizens Bank

Cheryl China has oversight of 14 Contact Center Escalation Teams in Cranston, RI and Pittsburgh, PA leading a team of over 180 customer service professionals.  Cheryl has 18 years of Banking/Contact Center Experience.