Shonda Bowman-Pero

Director, Global Training & Quality Match Group

Shonda Bowman-Pero is the Director, Global Training & Quality, for Match Group.  She brings extensive L&D experience to the table, with expanding responsibility at Match Group to a truly global focus.

Why Shonda?

Shonda's enterprise-wide training and quality scope provides a unique perspective for a primarily contact center audience.  Since every L&D reporting structure in the contact center is unique to that respective organization, Shonda brings broader training expertise to CCW attendees with her oversight of L&D in and out of the contact center.