Expert Insights: Luke Hagstrand - VP, CX Personalization at Comcast
In this competitive landscape, organizations know the importance of creating the right personalized experience for their customers.
In this Speaker Spotlight Feature, CCW interviewed Luke Hagstrand, VP, CX Personalization at Comcast, who answered some questions about personalization prior to his session at CCW Austin.
Luke sheds light on the critical building blocks to understanding end-to-end customer experience across various support channels and the major strides Comcast is focusing on to place customers at the center of everything they do to build a brand of love.
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