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September 21-24, 2020 | Austin, TX

Special Report: Outsourcing In The Era Of Customer Centricity

Special Report: Outsourcing In The Era Of Customer Centricity

Customer demands have never been higher. The importance of customer centricity has never been greater.

It is because of – not in spite of – these realities that customer contact outsourcing is pivotal in today’s marketplace. Rather than focusing on the negative stigma, astute contact centers are working with BPOs to improve their analytics, leverage automation, engage customers in new channels, grow their operations and elevate agent experiences.

Granted, not all outsourcing is created equally. Some outsourcing initiatives indeed involve a decrease in customer experience quality. This report will help you avoid these common pitfalls and in turn achieve unparalleled success from outsourcing. 

Topics include:

  • 6 ways outsourcing increases customer centricity
  • 7 steps to making the most of outsourcing partnerships
  • 4 signs of an elite outsourcing provider
  • Impact of omnichannel engagement, automation and analytics technology on outsourcing strategy


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