Most customer contact thought leaders love referencing automation. Far fewer provide meaningful guidance on how to maximize the ROI of automation investments.
It is time to get practical. It is time to focus on results. It is time to make automation work for your customers, agents and businesses.
This special report takes on that challenge by looking at the realities of automation in the customer contact space. Why do we really need automation in the contact center? What use cases should you start pursuing? How can you maximize the CX and business impact? Topics include:
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