Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one uniting unified communications (UC), contact center (CC) and communications platform (API) functionality in a single, cloud-native software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing, and a 100% SLA uptime guarantee.
Customer Contact Week recently interviewed Jim Lynch, Senior Director, Product Marketing at LiveVox on the top challenges and future advancements in the industry.
LiveVox provides a simplified path to seamless digital engagement as the only cloud provider that incorporates modern channels, CRM and WFO into a single solution for true omnichannel engagement – unifying all conversations and interactions into a single location. LiveVox also facilitates over 14 Billion multichannel interactions annually – 3X more than other cloud providers.