The Hassle Free Experience Paving The Path For Positive Customer Journeys
The Hassle-Free Experience — Paving the Path for Positive Customer Journeys
At CCW Austin 2018, Adam Toporek, Customer Service Expert, Speaker and Author, CCW Influencer, presented on how to create a hassle-free experience. In this presentation, he shares:
How to look for hassles in the customer journey
What customers value and the link between hassle and emotion
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