Started in 1999 as Call Center Week, it was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities.
Fast forward 20 years. While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry. As a result, so have we! More than customer care, CCW annually serves more than 3,000 attendees ranging from customer titles of all types to the many professionals responsible for holistic customer experience design and delivery.
Our 20th anniversary CCW series is rooted in the people, process and technology your organization needs to deliver world-class journeys to all customers, internal and external. We can’t wait to celebrate with you in Austin this September.
Who Are We Today?
CCW is brought to you by the Customer Management Practice - the Analyst, Advisor, and Industry Network for all things Customer Management. Customer Contact Week (CCW) will continue to be the place where CX, contact center and customer care leaders come together….only now with a new look, more inspiring speakers, more educational content, more community-oriented networking, and the same unforgettable experiences!