Social Media Manager Transportation Security Administration (TSA)
David Johnston is Social Media Manager
for the Transportation Security Administration, where he leads strategy and
execution for all social media initiatives. He and his team are responsible for
educating the traveling public through a variety of social media platforms. He also
oversees the agency’s social customer care program, known as AskTSA. During his
three decades in the communications field, David has served three federal
agencies. He is a frequent conference speaker on the topics of social media and
customer care, and he serves as media director for a national nonprofit
As the Social Media Manager at Transportation Security Administration
(TSA), David has a thorough understanding of his customer’s journey. David is learning
from every customer interaction and for him and his team each interaction is an
opportunity for them to learn and fine tune a seamless and an effortless
Check out the incredible speaker line-up to see who will be joining David.
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