Erik Ashby

Principal Engineering & Product Director Helpshift

Erik Ashby is Helpshift's Principal Engineering & Product Director and designs for cloud-based productivity, AI, and customer-first connected experiences. A proven leader in end-to-end product development, Erik spent substantial time in some of the top tech companies and product teams including Novell GroupWise, Microsoft Exchange, Office 365, and Microsoft Outlook to create product vision, informing technical change, and driving final delivery.

Day Two: Main Conference And Expo: Tuesday, September 17, 2019

Tuesday, September 17th, 2019

11:25 The Power of Digital Customer Service: Learnings from 100 Million (and growing) Bot Interactions

+ How the world’s top brands are automating customer engagement
+ What customers really want from digital DX – and how to measure performance
+  3 steps to streamline and scale 80% of your customer service processes
+  Ways to break down the silos separating phone and digital support

Check out the incredible speaker line-up to see who will be joining Erik.

Download The Latest Agenda