John is a results-oriented leader, with extensive experience
driving operational excellence in support of customers and partners. He is experienced
in navigating large organizations, developing collaborative relationships and
recognized for leading multi-cultural cross-functional teams, aligning them to
a single vision and driving change that enables customer and company benefits.
John serves as Co-Chair to our CCW Advisory Board. Bringing his expertise to our CCW series, he continues to share his insights about the latest trends in the customer contact industry. Join John during the site tour experience day to get a hands-on day of learning about EA’s customer care operations and experience the CX Lab designed for testing new technology and processes.