Head of Player Experience Operations Electronic Arts (EA)
John is a results-oriented leader, with extensive experience
driving operational excellence in support of customers and partners. He is experienced
in navigating large organizations, developing collaborative relationships and
recognized for leading multi-cultural cross-functional teams, aligning them to
a single vision and driving change that enables customer and company benefits.
John serves as Co-Chair to our CCW Advisory Board. Bringing his expertise to
our CCW series, he continues to share his insights about the latest trends in
the customer contact industry. Join John during the site tour experience
day to get a hands-on day of learning about EA’s customer care operations and
experience the CX Lab designed for testing new technology and processes.
Check out the incredible speaker line-up to see who will be joining John.
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